Customer Service Sales
Resume:
Daisy L. Starling
*** **** **** **., *********, SC 29073
1-803-***-**** *****.********@*******.***
EDUCATION / QUALIFICATIONS
Brazil
Brazil Mechanics technical course
Cooking and Embroidery Course
Human Relations, Intensive course
1989-2004 Business Owner: Outstanding House Cleaning
MA, USA Small detailed-oriented house cleaning service with 100% Satisfaction
Guaranteed policy. Included both regular housekeeping as well as
organizational services with occasional catering services.
2010-USA Educational course for Massachusetts Real Estate Practice & Law
RELEVENT EXPERIENCE
2008-2010 Branch Manager for Sudbury Granite Newington, CT
USA Opened and managed the company’s new branch.
• Facilitated the purchase of the new building and warehouse and their set up for production and sales.
• Responsible for the hiring and training of all sales associates
• Managed the payable/receivable accounts
• Responsible for scheduling templates, production, and installation of residential and commercial jobs.
• Responsible for the inspection of material fabricated before going into customers’ houses for installation.
• Took charge of advertising and communication between clients and prospective clients.
• Resigned to relocate to Brazil, leaving the company’s branch in good standing with a monthly sales average of 1.5 million US dollars.
2005-2008 Business Owner: New England Granite Works Inc.
Stuart, FL 890 SW Enterprise Way, 34997
USA President
• Sales and customer service representative
• Responsible for the marketing and budgeting
• Responsible for importation of materials and the inventory
• Responsible for the sales and customer service relating to the purchase and upkeep of solid stone and engineered stone surfaces to clients (large scale commercial accounts such as Lowes as well as to private home remodeling clientele).
• Took care of the schedule department of the employees, templates, fabrication and installation of the whole company.
• Took care of the payable and receivable department.
• Provided assistance in drawing and ideas for new and remodel projects
• Responsible for the quality of craftsmanship on the final material to be installed at clients homes.
• Provided assistance in selection of material and exclusivity to some clients when setting templates on the slabs before it went to fabrication.
• Sold business in 2008: Now named New England Granite & Marble Inc.
• Supplied all written material and photos to the creation of the business website which remains the same today. See www.newenglandgranite.net
2000-2004 Sales Representative for Sudbury Granite & Marble, Inc. Mendon, MA
USA Top sales representative
• During my employment, the brand new company grew to become a multi-million dollar company in just a few years.
• Responsible for the sales and customer service relating to the purchase and upkeep of solid stone and engineered stone surfaces to clients (large scale commercial accounts to private home remodeling clientele).
• Gave seminars about the stone business, visited quarries in Brazil, USA, and France.
• Attended National and International Stone Conventions, Fairs, and Seminars
1999-2004 Small Business Owner: Outstanding House Cleaning MA
• Trained and managed a total of 5 employees to deliver high quality and detail-oriented service.
• Provided 100% Satisfaction Guarantee Policy
• Served approximately 45-55 clients per week at both private residences and commercial property.
1989-2004 Office Manager for Starling Taekwondo Academy
• Managed the office in the evenings for spouse’s martial arts school customer service, scheduling, sales, bookkeeping, events etc.
1987-1988 Housekeeping for a National Hotel Branch MA
USA Worked up to a managerial position, attending to the hotel’s housekeeping schedules and needs.
1987 Private housekeeping MA
USA Purchased a housecleaning schedule and started off with 4 weekly clients,
which grew to 20-25 clients/week.
LANGUAGES
English
Portuguese
Spanish
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