Escrow Officer / Title Insurance Branch Manager
Resume:
Pamela Hogan-Hicks
Plano, TX 75023
************@*****.***
Work Experience
Universal Land Title May 2006 - March 2009
Branch Manager / Escrow Officer
Managing a staff of 10+ employees, Maintaining excellent customer service, managing and prioritizing schedules and accounts for all employees, preparing documents for recording in public records and submittal to the clerk’s office, accounts payable, accounts receivable, file organization and processing, escrow closing, cash deposits, escrow deposits, preparation of settlement statements, preparing and reviewing all documents for closings, balancing escrow files, scanning and archiving closed files, 1031 tax exchange closings, staff training, PAR requests, employee reviews, maintain vacation and sick leave for my office employees.
Tri-County Title Insurance Agency, Inc. January 2003 - May 2006
Branch Manager / Escrow Officer
Managing a staff of 10+ employees, Maintaining excellent customer service, managing and prioritizing schedules for all employees, file organization and processing, escrow closing, preparation of settlement statements, preparing and reviewing all documents for closings, balancing escrow files, cash deposits of various amounts, 1031 tax exchange closings, staff training, employees interviews, hiring process paperwork, employee reviews, maintain vacation and sick leave for my office employees, signing and review title commitments and policies.
Gulf Atlantic Title August 2002 - January 2003
Branch Manager / Escrow Officer
Managing a staff of 5+ employees, Maintaining excellent customer service, managing and prioritizing schedules for all employees, preparing and opening a new office in Kissimmee, obtaining office equipment, staff training, and cash deposits of various amounts.
Land Title of Central Florida December 2001 - August 2002
AVP / Branch Manager / Escrow Officer
Managing a staff of 5+ employees, Maintaining excellent customer service, managing and prioritizing schedules for all employees, cash deposits of various amounts, file organization and processing, escrow closing, preparation of settlement statements, preparing and reviewing all documents for closings, balancing escrow files, scanning and archiving closed files, staff training, payroll, employee reviews, maintain vacation and sick leave for my office employees, preparing and signing commitments and title policies.
School District of Osceola County July 2001 - December 2001
Administrative Assistant to the Dean of ESE
File organization and processing paperwork of ESE Students, managing onsite school store, one on one training with at-risk children for reading and math, parental training on web based programs to assist children in preparing for the FCAT, preparation of staff memos, assisting with ESE children, general secretarial duties, maintaining In School Suspension classroom and assisted in monitoring 7th grade lunch.
Land Title and Survey June 1999 - July 2001
Escrow Officer / Post Closing Agent
Maintaining excellent customer service, managing and prioritizing my closing schedule, file organization and processing, escrow closing, preparation of settlement statements, preparing and reviewing all documents for closings, balancing escrow files.
Winn Dixie June 1997 – June 1999
Manager in Training / Cake Decorator / Baker
Cake Decorator / Baker, Successfully completed management training in the following departments: Produce, Bakery, Deli, Front End Management, Head Office Cashier, Receiving, Dairy, Floral, Frozen Food, Grocery, Stock Crew, Ad Set Crew (code 23).
Education
State of Florida Licensed Title Insurance Agent – Lifetime appointment
State of Florida Notary Public – Commission expires 2012
Osceola County School Board – Secretarial/Executive Assistant Class September 2001
Associate Degree in Culinary Arts June 1991
Computer Literate – Ramquest, Word, Excel, Power Point, Type 65 WPM, and multi-lined phone system.
Volunteer Positions
Cypress Lake Hornets Board – Registration Director 2009 Spring Season
Cypress Lake Hornets Board – Concession Director 2008 Fall Season
Cypress Lake Middle School – Band Parent – 2007
Fellowship of Christian Athletes – Soccer Team Mom – 2005 Spring Season
PTA Member – Lee County School – 2004-2006
Punta Gorda Little League Baseball – Concession Attendant 2003 Spring Season
Special Olympics Team Leader Winn Dixie – Orlando FL 199*-****-****
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