Customer Service Insurance

LOURDES VALENZUELA

**** * ***** ******

Guadalupe, AZ 85283

Tel: (480) 374 - 9047

E-mail: ********************@*****.***

SUMMARY OF QUALIFICATIONS AND SKILLS

Proficient in Microsoft Office suite

Committed to superior customer service

Work well in a fast-paced Environment

Bilingual ( English/Spanish)

Ability to maintain long-tern business relationships and Customer Loyalty

Typing 45 wpm

EDUCATION

Brookline College Tempe, AZ 5/11 - 01/12

Medical Insurance Billing and Coding Diploma

3.9 GPA, Graduated with Honors

AHA, CPR, and First Aid Certification

Medical Insurance Billing

HIPAA and OSHA Training

Insurance Verification

Front Office Medicare

Medicare Fraud and Abuse

Diagnosis Coding: ICD-9-CM, CMS 1500 Forms, and UB-92

South Mountain Community College Phoenix, AZ 8/07 - 05/07

General Education Courses

WORK EXPERIENCE

Preferred Home Healthcare Mesa, AZ 12/11 - 01/12

Medical Insurance Billing and Coding Externship

Insurance Verification

Contacted Patients to update Information

Entered Claims in Different Medicare Websites

Mailed out EOBs and CMS forms as Secondary’s to Insurances

Worked off Spreadsheets Excel, Access, and Word

Macy’s Credit and Customer Service Tempe, AZ 10/11 - 12/11

DOT.COM Customer Service Representative

Received Incoming calls from Customers

Placing Customers Orders Online

Inputting data in Company’s Database

United Blood Services Tempe, AZ 06/06 - 09/06

Telerecruiter

Initiated Outbound calls to Potential Donors

Provide Information regarding UBS services and Community Participation

Scheduled Appointments for Donors

Performed Data Entry and Database maintenance of donor information

Contact this candidate