Customer Service Manager

Collin Davis *******@*****.***

Resume Content Adelphi

St James

Montego Bay

Jamaica W.I.

Mobile / Cellular: (876) - (356) – 5707

Home :( 876) - (912) - 1758

Email: *******@*****.***

QUALIFICATIONS:

• Substantial experience and outstanding skills in customer service and reservations, with twelve years in the airline industry including three years in management.

• Accustomed to working in fast paced environments with the ability to think quickly and successfully handle difficult clients.

• Use the Internet daily and know the workings of it.

• Excellent interpersonal skills, ability to work well with others, in both supervisory or support staff roles.

• Accustomed to working in different countries with different cultures.

• Willing to relocate and travel.

ACHEIVEMENT

• Computer literate in Microsoft office suite, and Internet Explorer

• Homeland Security- Fraudulent Document Detection Certificate.

• Canadian- Fraudulent Document Detection Certificate

• Emergency Response Certificate from Air Jamaica Ltd

• Wheelchair and Mobility Aid Training Certificate from Air Jamaica Ltd

• Air Jamaica customer service agent of the year award, 2005

• Trained with different airline checking system: World span, Sabre, Qik shares.

• Initial Airport Service Training certificate from US Airways

• Net Tracer baggage certificate for US Airways

• Certified Ramp Attendant

• Ramp and Safety Training Certificate for aircraft types:

• A320, A321 A310, A330, A340, B767, MD80, Dash8 100 Series

• Dangerous Goods Training

• Fully trained World tracer Management baggage agent

• Holder of a valid US visa

• Valid driver’s license

• Tourism Product Development Company Certificate(TPDCO)

EDUCATION

2004 Certificate in Computer Studies, University of the West Indies /Montego Bay

1992 College Diploma, Montego Bay Community College/ Montego Bay

1988 High School Diploma, Cornwall College/ Montego Bay

WORK HISTORY:

Customer Service Supervisor, Air Turks and Caicos/ Flight Support Ltd. 2009-2011

• Air Turks and Caicos is the national airline of the Turks and Caicos Islands, which offers schedule flights within Turks and Caicos and other Caribbean islands, such as Jamaica, Nassau, Dominican Republic and Haiti.

• Flight support is the sister company responsible for the handling of most USA, Canadian and European airline entering Turks and Caicos. Airlines such as US Airways, Continental, Delta, JetBlue, Air Canada West Jet and British Airways.

• Responsible for the supervision of the day to day flight activities and ensure a safe work environment by following all rules and regulations regarding the work place.

• Supervise passenger check-in at ticket counter and boarding procedures at gate, for on time departure of flight.

• Coordinates ticket counter activities with those on the ramp regarding baggage handling to assure that all bags get on the outgoing flight.

• Handles customer complaints regarding ticketing and baggage handling when problems arise. (I.e. lost baggage, lost/misplaced tickets, canceled flights or delayed flights).

Country Manager, Air Turks and Caicos, 2006-2009

• Oversee and manage all activities of the company in the country.

• Perform all administrative formalities related to the operation.

• Supervise and control the activities of the, station supervisors, their staff and various

• Prepares regular reports of activities in the station.

Ramp Attendant, Air Jamaica Ltd. 2000-2002

Customer Service Agent, Air Jamaica Ltd. 2002-2006

• Air Jamaica is the national airline of Jamaica, with schedule flights servicing most major US, Canadian and Caribbean cities.

• Check-in passengers at ticket counter and boarding gate for flight departure

• Makes announcements regarding flight activity at gate or over airport’s general PA system.

• Answers customers’ inquiries regarding flight schedules, fares, space availability for a particular flight and other questions that may arise.

• Special Services Coordinator for Montego Bay,

• Lead agent in station operations

Reference

Heather Lynch

Youth Services Assistant Manager

Options Community Services

114 - 13479 76th Avenue

Surrey, BC V3W 2W3

Direct Line: 604-***-****

Fax: 604-***-****

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