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Customer Service Manager

Location:
Bangalore, KA, India
Salary:
15000
Posted:
August 08, 2012

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Resume:

CURRICULUM VITAE

A.BHANU PRIYANKA. Email: docpnk@r.postjobfree.com

Contact: 991-***-****

OBJECTIVE:

To utilize all my knowledge, experience and expertise in being an integral part and a driving force in my organization’s success of understanding, envisioning, and realizing the full potential of available resources.

ACADAMIC PROFILE:

• B.Sc. Computers from S.K.U University, with first class.

• Board of Intermediate Education with 64.5% Aggregate.

• Board of Secondary School Education with 60% Aggregate.

SKILL SET:

• MS-Office

• C,C++

• Internet Technologies

• Tally 7.0

EXPERIENCE PROFILE:

Working as a Customer Support Executive with Hi-flex from Oct-2011 to till.

Worked as a Branch In charge/Customer Care Officer with re-STORE from Aug-2010 to Aug-2011.

Worked as a Customer Service Executive with Airtel from July-2008 to July-2010.

WORK PROFILE:

Name of the Company : Hi-flex (Laptop & Desktops)

Role : Technical support executive

Duration : Oct-2011 to June-2012

Responsibilities:

1. Answer incoming calls and analyze the queries and problems of the customer.

2. Perform security check and verify details of the customer, service plan and other specifications in the CRM.

3. Log in nature of complaint and other details regarding the problem as provided by the customer.

4. Assign complaint ID and inform the customer regarding approximate time and estimation needed for the resolution of the problem.

5. Ensure customer satisfaction and escalate calls to Floor Manager if the caller is not satisfied.

6. Made reports for similar problems faced by different customers and presented the same to floor manager.

7. Solving customer queries over phone or mail.

WORK PROFILE :

Name of the company : re-STORE

Role : Branch In charge /Customer care Officer

Duration : Aug-2010 to Aug-2011

Responsibilities:

1. Understanding the business requirements.

2. Generating reports of daily business like sales and expenses on daily & monthly basis.

3. Managing the total branch operations on daily basis.

4. Getting updates from sales team and send to the top level management.

5. Conducting meetings, interviews to expand the business and employees.

6. Maintaining cash, electricity bills, phone bills etc.

7. Solving customer queries over phone or mail.

8. Handling incoming and outgoing calls.

9. Participating con-calls with business clients and resolve their queries

10. Sending mails by using MS-Outlook

Name of the company : Airtel

Role : CSE

Duration : July-2008 to July-2010

Responsibilities:

1. Understanding the user/client/customer requirements.

2. Solving Customer Queries through phone or mail.

3. Generating reports for top level management by using Excel.

4. Getting updates from the business clients and convey to the low level employees and customers.

5. Participating con-calls with business clients and resolve their queries.

PERSONAL DETAILS:

Name : A.BHANU PRIYANKA

Permanent Address : D/O A.PARASURAM, BTM Layout, Tavarekere, Main road, Bangalore

Nationality : India

Date Of Birth : 5th march 1986

Marital Status : Married

Sex : Female

Languages Known : English, Kannada and Telugu.

A.Bhanu priyanka.



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