Customer Service Sales
Resume:
Venessa Velez
Contact
Tel : 575-***-****
e-mail : **********@*******.***
Address
Alamogordo NM 88310
Profile
Objective I am seeking a full time regular telecommuting position. I ask that you please consider my application for any positions available at present or any that may become available in the future.
Availability Immediate
Key Skills
Extremely proficient in the use of all office equipment
Excellent typing skills
Impeccable phone etiquette
Very knowledgeable and quick to learn
Extensive training and knowledge of customer service and sales tactics and procedures
Possess a genuine, trustworthy demeanor which makes me a wonderful customer service or sales agent
Accurate and efficient editorial skills with several years of experience editing documents, ads, and graphics
Work Experience
Sales/Customer Service Nine West Working Solutions (2011-Present) Primary Responsibilities:
-Providing service and assistance with ordering products from 5 retail lines
-Sales of products and loyalty memberships
-Assisting clients with lost or never received packages
-Locating products and facilitating drop shipments of items no longer in warehouse
-Assisting clients with any and all needs to ensure satisfaction and repeat business
Ad Editor Microsoft Ad Center Working Solutions (2008-2011) Primary Responsibilities:
-Providing Editorial Services for multiple markets and clients
-Ensuring Ad compliance with Microsoft's terms for acceptance
-Processing escalations of questionable ads
-Entering notes quickly and efficiently for clarification of policy violations
-Thoroughly reviewing landing pages before approval
- Making decisions using my own judgment with the guidelines set forth by Microsoft.
-Operating multiple systems simultaneously for the retrieval, review, and entry of ad copies and notation of necessary changes.
Hotels.com agent- Working Solutions (2006 - 2008) Primary Responsibilities:
-Sales and booking of vacation packages and accommodations
-Assisting with customer service issues
-Maintaining the integrity of the company and adhering to all regulations set forth by quality assurance and hotels.com management.
Sales Representative Hotels.Com (2004-2006) Pharr TX Primary Responsibilities:
-Sales and booking of vacation packages and accommodations
-Assisting with customer service issues
-Maintaining the integrity of the company and adhering to all regulations set forth by quality assurance and hotels.com management
Apartment Manager (2000- 2005) McAllen Texas
Primary Responsibilities:
-Performance of all routine maintenance
-Interviewing and screening prospective tenants
-Drafting all documents required for leasing and tax purposes
-Fulfilling city and state requirements for property leasing
-Maintaining the premises to the specifications of the owner
Front desk clerk/ sales representative Avalon Day Spa and Salon (2003-2004)
Primary Responsibilities:
-Performance of all clerical duties including but not limited to: reception, greeting clients, scheduling appointments, cashing out clients, and creating client profiles.
-Heavy sales of products and services both established by owners and created by myself to the specifications of the client and their needs
-Client recruitment through promotions and networking
-Building good rapport and relationships with my clients through e mails and phone contact
-Assisting with management duties in their absence (creating packages, scheduling of staff, client upkeep, and dealing with client situations as they occurred)
Clerk II The University of Texas - Pan American Edinburg Texas (1999-2000) Primary Responsibilities:
-Performance of all clerical duties including but not limited to: reception, greeting students, scheduling appointments, stipend disbursement, and maintenance of student files.
-Student recruitment
-Working with financial aid to find eligible applicants
-Tracking finances
-Drafting new grant proposals
-Assisting students with any and all questions pertaining to the grant process
-Running office in the 3 month absence of any management
-Preparing weekly reports on the program’s status for the Dean of the College of Education
Contact this candidate