Roy Darnold Resume

Roy Darnold

**** ** ***** ***

Trenton, FL. *****

Home 352-***-****

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OBJECTIVE

Seeking a position with an established and growing retail/sales company

EXPERIENCE

Hertz Rental Car Local Edition, Lake City, FL

Manager Trainee, 2007 – 2008

Family Christian Stores, Gainesville, FL

Assistant Manager, 2005 – 2007

Demonstrate leadership by completing product knowledge training certification for all departments. Challenge and energize team through a variety of circumstances and change. Assist in the recruiting and networking of talent for the store. Hands on training and coaching of store associates. Develop strong community relationships through in store event planning. Deliver outstanding service to customers. Maintain corporate visual standards in the store. Meet the standards for productivity. Execute daily work plans while adapting to business needs. Set standards in excellence and sales performance to exceed goals by increasing sales and profits.

Academy Sports & Outdoors, Jackson, MS

Operations/Department Manager, 2004 – 2005

Oversee the operations department. Responsible for front end, customer service, scheduling, labor budgets, personnel files, new hire training, customer service, product ordering, A&R and layaway inventory. Maintaining store standards in merchandising and pricing integrity.

HoneyBaked Ham Co, Ridgeland, MS

Store Ready Manager, 2003 – 2004

Responsible for all aspects of business including: production, sales, budgets, quality control, labor, recruiting.

Best Buy Co. Jackson, MS

Operations Manager, 2003 – 2003

Associate Manager specializing in the Customer Service discipline of the store operation. Scheduling for entire store of over 70 employees in multiple departments. P&L, Sales, Shrink, Labor, Employee Development.

Disney Cruise Line, Celebration, FL

Merchandise Manager, 2001 – 2002

Department Head responsible for overall operation of retail portion of business on board cruise ship and private recreational island. Manage staff of 2 assistant managers,18 crew members, 5 retail locations. Develop daily promotions, marketing and displays. Partner with representatives of parent company to develop and enhance exclusive product line. Partner with other divisions to increase guest satisfaction and company profits. Accountable for all sales goals, P&L, team training and development.

Best Buy Co, Orlando, Lakeland, Gainesville, FL

Operations / Merchandise Manager, 1994 – 2001

Operations Manager - Accountable for impacting overall store operations through effective business administration while maintaining excellent customer service standards. Reported to the General Manager. Managed, developed and inspire up to 30 employees. Monitored cost controls and management of the Profit & Loss statements.

Merchandise Manager - Planned and managed the merchandising and replenishment of the following areas: endcaps, mass displays, check lanes, promotional packets, office products, department accessories and media software. Reported to the General Manager. Managed, developed and inspired up to 20 merchandising staff to ensure proper store planograms to meet company merchandising & customer encountered instock standards.

Walt Disney World Co, Lake Buena Vista, FL

POS Coordinator / Merchandise Lead, 1984 – 1994

POS Coordinator - Implementation and user training of new POS equipment and merchandise logistical inventory control systems for retail locations in theme parks. Recommendation and development of system enhancements and upgrades. Supervised a five member team.

Merchandise Lead - Daily operations of retail locations. Inventory, customer service, cash management and employee scheduling.

STRENGTHS

Broad retail management

Ability to communicate effectively with customers, management and staff.

Work effectively with customers, able to identify needs, tactfully answer questions, sell product and services and solve problems.

Strong communication, motivation, team building, liaison, and leadership skills.

Earned a reputation as a valuable and cooperative coworker by: being fair, honest, and willing to help others when needed; effectively resolving conflicts at appropriate times; and assisting new managers and other staff to become familiar with policy and operations.

SALARY HISTORY

Hertz Rent a Car – $31,000 plus Monthly Sales Bonus

Family Christian Stores - $35,000 no Bonus

Academy Sports & Outdoors - $39,000 yr Plus Bonus

HoneyBaked Ham - $35,000 yr Plus Bonus

Best Buy Co. - $40,000 yr Plus up to 25% Bonus

Disney Cruise Line - $38,000 yr Plus up to 30% Quarterly Bonus

Best Buy Co. - $38,000 yr Plus up to 25% Monthly Bonus and 5% Annual Bonus

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