Customer Service Sales

Victoria R. Stevens

**** ***** ***** ******** * Johns Creek, GA 30097

Cell-817-***-**** * ***********@*****.***

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OBJECTIVE:

To obtain a position that will enable me to maximize my major strengths in public relations, database application, customer service and problem solving skills to improve needs of a business.

SKILLS: 23 years travel/hospitality experience * GDS – Sabre/Worldspan * Voyager travel system rate load

Quick Learner * Strong understand of systems/software * Public Relations * Customer Service * Sales/Marketing * Public Speaking * Microsoft Publisher, Office, Word, Excel, Power Point * Lotus Notes

EXPERIENCE:

5/2007 - 8/2009

American Express - Tri-Pen Irving, TX

Group/Meeting Services /Corporate Travel Counselor/Customer Service

• Arrange business travel for several types and sizes of group movements around the world

• Worked directly with VIP of sales(NCH Corporation) for annual sales meeting 900 plus travelers

• Organize and compiled data using MS Excel for the companies before, during and after meetings

• Experience with hotel RFP and airline contracts for small and large meetings

• Negotiated meeting rates with vendors plus assist with hotel and air audits

6/2002 - 5/2007

Carlson Wagonlit Travel /Main Street Travel Ft. Worth, TX

Group Coordinator & International Missionary Specialist

• Provided retail, or wholesale or consolidate travel for domestic and international needs

• Quickly recognize group needs of all sizes, travel dates, and special request

• Arrangement for land/air/sea tours incentive/meeting travel

• Provided detailed trip information to corporate department heads and group leaders prior to departure

4/2001 - 8/2001

Pegasus Travel Fort Worth, TX

Online/Travel Agent Customer Service Support

• Maintain and update corporate accounts on then line on-line booking system

• Assist other department and help manage their daily function with minimal stress

• Marketing the business by introducing the travel programs to new companies

• Data entry and database load assistance

11/98 - 03/01

AMEX-KPMG On-site Dallas, TX

• To identify the business travel needs quickly and accurately

• Worked directly department VIPs to insure prompt travel service

• Exceed customer expectations 100%

• Top in sales and marketing of preferred vendors

EDUCATION:

08/1987 DeKalb Community College Degree Associates Degree in Science/Liberal Arts

06/1990 Gwinnett Technical Institute Degree Diploma Hotel/Restaurant/Travel Mgmt (3.96 GPA)

AFFILIATIONS:

01/2008 – 08/2009 AMEX/ Tri-Pen Monthly News Letter Editor

01/1992 - 01/1994 AMEX Hands in Action Communication Director

01/1993 - 12/1993 American Express Survey Committee Members

01/1991 - 02/1992 Toastmaster President

10/1989 – 06/1990 DECA Hospitality President

REFERENCES:

Donna Enright American Express Corporate Agent 914-***-****

Hank Hance L-Com,com Africa coordinator 571-***-****-w/703-***-****-c

Rachel Herron Personal Friend 404-***-****

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