IT Specialist

THOMAS DIAQUE

**** *. **** **, ***: ****

TULSA, OK 741137, United States

Home: 918-***-****

*********@*****.***

OBJECTIVE

An Information Technology position which will enable me to apply background and experience in the IT Industry.

SUMMARY OF QUALIFICATIONS

• Extensive technological knowledge

• Strong analytical & technical problem solving skills

• Solid communication, organization and leadership skills

• Excellent interpersonal skills and ability to work with all levels of personnel

• Fluent in English and Spanish

TECHNICAL SKILLS

• Hardware: PC, Laptops, Laser/Inkjet printer, various other peripherals

• Operating System: Windows, Vista, UNIX

• Languages: C, C++, JAVA, HTML

• Software: Microsoft Suite (Word, Excel, PowerPoint, Access), Outlook,

• Photoshop, Dreamweaver

EXPERIENCE

US Cellular, Tulsa, OK

Multi-Lingual Customer Service Representative, 2008 - Present

• Chosen to go to West Virginia to assist with the training and development

• of New Hires.

• Facilitated team meetings.

• Provide feedback to fellow associates.

• Helped other associates with any questions or issues they had on

• accounts.

• Trained as a backup for the credit queue

• Trained for FS Resolutions job duties: Reactivations, unpaid deposits, non-

• pay cancelations, credit balance refunds.

• Provided a high level of customer service and client relations based on

• outstanding communication and interpersonal skills.

• Positioned products and services that met customers' needs.

• Utilized appropriate resources to accomplish work objectives.

• Made sound, timely decisions that resolved customers' issues and

• represented the best interest of the organization.

• Used a systematic approach to troubleshoot and resolve customer issues.

• Managed multiple tasks, set and managed priorities, and adapted to

• change.

EDUCATION

Crooms Academy of Information Technology, Sanford, FL

H.S., 2007

• Courses included:

o Basic Computer Technology

o A+ computer support technician

o Networking

o Web Design

o Programming

VB.NET, C, C++, Java

o Microsoft Office Applications

Word, Excel, PowerPoint, Access, Outlook

o Database Management and Design.

University of Phoenix, Tulsa, OK

A.A., Information Technology

GPA: 3.5.

• Completed an Associate of Arts degree in Information Technology with a

• concentration in programming and web design.

• Technology related courses included:

o Management of Information Systems

o Web Design I

o Web Design II

o Java Programming

o C / C++

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