Retail Store Manager, Retail Mgmt 13 yrs. exp., strong cust. svc. skil
Resume:
Sherry Scott
Durant, Oklahoma 74701
OBJECTIVE
Energetic professional with extensive Retail Managment experience, exceptional customer service skills and broad-based business talents seeks a dynamic position with a team-oriented company.
Confident - Organized - Motivated
QUALIFICATIONS
15 + years of multi-faceted experience in Sales, Customer Service and Management.
Received numerous awards for generating high sales and exceeding sales goals.
Highly skilled in organizing and directing people, projects and events.
Very outgoing. Represent the company professionally.
Related areas of experience:
• Staff Development / Goal-setting • High Volume / High Standards
• Multi-Media Training Presentations • Building Brand Loyalty
• Daily Operations Coordination • Public Relations / Special Events
CAREER HIGHLIGHTS
2003 - Present Store Manager
Cato Fashions, Durant, Oklahoma
Consistent yearly increase in sales, % to LY
Received several awards, including highest % to Budget increase, highest % to
LY, Second in District for Cato Credit Apps solicited, High Score on Secret
Shops.
Also enjoy the loyalty and patronage of a solid customer base
Voted by local viewers of KTEN for Best Store for Professional Wear
2001- 2003 Certified Store Manager
Dollar_General, Atoka, Oklahoma
Consistently among the top ten stores within the district for increase in sales
Percentage
Received award for 3rd highest increase in sales within district in the fourth
Quarter
Brought sales from a consistent decrease to a steady and climbing increase
2000 -2001 ASSISTANT MANAGER / STORE TRAINER
Famous Footwear, Post Falls, Idaho
• Recognized as one of the Top 20 Highest Producing stores out of 900 stores
nationwide
• Successfully generate $40-$50K in weekly name brand shoe sales.
• Full spectrum of responsibility in management, sales, merchandising and
staffing
• Hire, train and support 7-19 employees.
• Selected as Customer Service / Sales Trainer for other store locations.
• Initiated and developed a staff training video that was ultimately adopted by
all stores.
1998-2000 DEPARTMENT MANAGER
J. BAKER FOOTWEAR (SHOPKO), Coeur d’ Alene, Idaho
• Ranked among the Top 11 Highest Volume shoe departments out of 167 store chain.
• Member, Board of Directors / Customer Service Coordinator. Significant involvement in
developing effective training procedures and film to motivate employees.
• Received Achievement Award for excellence in inventory control.
• Supervised 6 employees. Elected Manager of the Month.
1997-1998 DEPARTMENT MANAGER
WAL-MART, Veradale, Washington
• Directed the #1 Ranked Shoe Department in the entire Northwest Region.
• Awarded for achieving the Highest Gross Profit in a 6-month period.
• Achieved the Best Grand Opening sales ever in the store’s history.
• Supervised and trained 12 employees. Complete Profit & Loss responsibility.
Additional experience: Department Manager, K-Mart (1995-97)
First Assistant to Shoe Department Manager, Wal-Mart (1993-95)
EDUCATION NORTH IDAHO COLLEGE, Coeur d’ Alene, Idaho
Major: Communications / Public Relations
Minor: Radio Announcing / TV Production
Elected Director, ASB Activities Board
ADDITIONAL Ongoing professional development: Successful Service and Management
Creator of several highly regarded Customer Service Training films.
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