Experienced Support Specialist

OBJECTIVE: To further develop a career in the field of customer service by learning a new industry in which to apply my customer service skills.

WORK HISTORY:

**/** – Current AMERICA DIRECT, Rolling Meadows, Illinois

Sales Support Specialist to this life insurance company.

Support several agents by communicating with several insurance carriers to complete applications, obtain medical records and payment to activate insurance. Train other sales support specialists as they become hired and support agents. Heavy customer contact for information needed for underwriting and obtaining payment.

01/04 – 05/06 CHASE INSURANCE, Elgin, Illinois

Case Manager to this life insurance company.

Support to several agents by ordering exams, following up on completion of applications and obtaining payment. Been involved with 4 pilot programs; to sell life insurance through banks in Maine and Texas. Been liaison to 16 agents based in California to follow up and process business they submit to Chase. Have consistent contact with personal bankers and financial advisors who refer clients for life insurance. Also support Small Business program of Chase Insurance. Register outside agents who in turn are able to refer business to the company. Heavy customer contact information needed for underwriting, fielding questions regarding policy details and process overview. Also experienced in obtaining medical records from doctor’s offices and ordering exams with paramedical companies.

11/01 – 01/04 BURNS & ASSOCIATES, Des Plaines, Illinois

Customer Service Representative to this group life insurance company.

Heavy customer contact with life insurance beneficiaries (dealing with emotional and grieving beneficiaries); Responsible for processing client payments, monthly billings, and mass mailings to customers. Proficient in handling customer service complaints, fielding questions and troubleshooting. Also responsible for reviewing medical questionnaires and forwarding same to underwriting, sending out enrollment information, and receiving and verifying application information. Proficient in numerical filing system, preparation of client and company correspondence, and receptionist skills. Utilizes Lotus, Microsoft Word and Microsoft Excel computer programs, and proficient in the Word Perfect word processing system.

1996 - 2001 SPORTS AUTHORITY, Schaumburg, Illinois

Customer Service Manager to this sporting goods and apparel store.

Experienced in virtually every department during 7-year tenure with Sports Authority. Proficient in handling customer complaints and supervising store personnel. Acted as liaison between employees and store manager. Oversee schedule preparation for all cashiers; supervisory cashier duties included vault management/responsibility, accounting, cash-in/cash-out, day-end/day-total sales reports, balancing cash registers and training cashiers in the register and business office components. Also experienced in and responsible for opening and closing the store, ordering supplies, training sales people in the apparel, footwear and customer service departments. Experienced in yearly store inventory, operating store registers, replenishing stock in apparel and footwear departments, in-store advertising, and secured display cases. Also participated in product-knowledge and new systems training.

EDUCATION: WILLIAM RAINEY HARPER COLLEGE, Palatine, Illinois

Associates Degree in Liberal Arts, 5/03

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