Manager Management

David Moore

***** ** ********* **** **** #***

Sammamish, WA 98074

Email: *****.*****@***.***

Phone: 907-***-****

INFORMATION TECHNOLOGY MANAGEMENT

Accomplished and technically savvy IT professional with 15+ years of diverse experience across all aspects of technology management and project leadership, with a strong focus in server and application management. A deep knowledge base and collaborative spirit facilitate team-based environments that maximize productivity, efficiency, and loyalty at every level of the corporate structure. Recognized for revitalizing under performing technology teams, driving performance, and improving network operations.

AREAS OF EXPERTISE

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Operations Management

Staff Development

Policy Management

Disaster Recovery Planning

Relationship Development

Systems Security

Performance Management

Strategic Planning

Budget Management

EXPERIENCE & ACCOMPLISHMENTS

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IDD AEROSPACE, Redmond, WA 2011-2012

An Aircraft Control Panel manufacturing company.

IT MANAGER

Performed all daily administration and management for internal corporate networks in a Windows 2003 and 2008 environment. Analyzed and resolved complex technical issues. Performed backup recovery, system upgrades and anti-virus management. Administer ERP and CRM applications. Supervised small team of IT support professionals. Enforcement of IT Security Policies.

ENTERPRISE IMPACT:

* Liaison between IT, Engineering and Production. Worked closely within this unit to alleviate and confirm that Production quotas could and would be met monthly. This was accomplished by publishing custom reporting from ERP system.

* Improved operations through the implementation of Checkpoint Firewall VPN, allowing users with ability to work remotely.

CREDIT UNION 1, ANCHORAGE, AK - 2005-2011

A financial and banking provider with $700 million in revenue and more than 60,000 members with 14 offices and 6 staff members.

IT DAILY OPERATIONS MANAGER, ANCHORAGE ALASKA

Oversaw all daily support and operations for internal networks and clients in a Windows 2003 and 2008 environment. Performed all gathering, processing and distribution of information throughout the entire organization. Improved system security through innovative disaster recovery and new company standards.

ENTERPRISE IMPACT:

* Spearheaded the design and maintenance of new company standards and policies to bridge the gap between technology and business units.

* Led the migration of an antiquated DOS-based application to SQL Server application, E3, which included the five servers, two staff members, and five real estate staff members.

* Recognized with “Manager of the Year” in 2006 by revitalizing a disorganized group.

* Established a new branch in Anchorage, which included all hardware, video conferences, and ATM’s. Branch was opened within six weeks.

JONES-HAMILTON, CO., NEWARK, CA - 2002-2005

A chemical manufacturing company.

IT/IS MANAGER

Selected to perform all daily administration and management for internal corporate networks in a Windows 2000 environment. Analyzed and resolved complex technical issues. Performed backup recovery, disaster recovery, and anti-virus management. Facilitated and tested ERP and CRM applications. Served as the technical lead in the integration and testing of new ERP and CRM applications.

ENTERPRISE IMPACT:

* Drove system uptime from 75% to 99% through a detailed analysis of all logs to determine root-cause of technical issues, which included the implementation of regular maintenance schedules, and installation of monitoring software.

* Improved operations through the implementation of Cisco PIX VPN, providing the sales team with ability to work remotely.

PREVIOUS EXPERIENCE

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DIRECTOR OF INFORMATION SYSTEMS, SAN JOSE, CA

IXMICRO, GRAPHICS CARD MANUFACTURING

MANAGER OF INFORMATION SYSTEMS, BELLEVUE, WA

METAPATH SOFTWARE CORPORATION

MANAGER OF ENGINEERING TECHNOLOGY, TACOMA, WA

WESTMARK, INC., CASEWORK MANUFACTURING

EDUCATION & PROFESSIONAL DEVELOPMENT

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Credits towards Computer Science

HIGHLINE COLLEGE & WHATCOM COLLEGE

TECHNOLOGIES

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Operating Systems: Win XP, Vista, Win 7, Windows Server, UNIX, Linux, AS/400, Mac OS X

Languages: Basic, C/C++, LISP

Software: Office Applications-All, BackOffice Applications-All, Exchange Server 2000-2007, SQL 2000-2008, Microsoft Forefront, Symantec Anti-Virus Visio, AutoCAD , Windows Embedded, Lotus Notes

Protocols: TCP/IP, IPX/SPX , DNS, POP, SMTP, RAS, IIS

Telephony: Cisco, Lucent, Nortel and Meridian Systems, ISDN, DSL, T1, T3, OC12, Frame Relay, Nortel Contivity VPN, Cisco Call Manager, Interactive Intelligence

Security: Checkpoint, Cisco PIX, Network ICE, RSA

Financial/ERP/CRM Software: JD Edwards’ Genesis/One World, Oracle Financial Application, Great Plains Dynamic, Peachtree, ADP Payroll, Clarify, MAPICS/XA, Harland’s Ultradata, FSP, Interlinq, E3 applications, Cognos, Agile, QAD, MFGPro.

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