Customer Service Management

Su Liu

APT***, **** The Credit Woodlands Rd

Mississauga, ON L5C 2V3

416-***-****

**.***@********.**

PROFILE

• Extensive knowledge of Economic & Financial Accounting, strong ability on Mathematics and Statistics

• More than two years’ experience in accounts receivable, accounts payable and bank reconciliation.

• Excellent organizational, analytical and problem-solving skills to quick identify the underlying root causes. Multiple tasks management ability.

• Four years’ tutoring experience, strong interpersonal communication skills.

• A demonstrated willingness to learn new techniques and adapt to evolving demands.

• Self-motivated individual with a strong work ethic and a high level of attention to detail. Strong inductive, deductive and critical thinking skills.

• Excellent Computer skills including Microsoft Word, PowerPoint, Excel, R, MATLAB and Simply Accounting.

EDUCATION

2007 – 2012 Honours Bachelor of Science, University of Toronto at Mississauga

Double Major: Economics and Mathematics, Minor: Applied Statistics

PROFESSIONAL WORKING EXPERIENCE

Sep 11– present Tutoring, Top Class

• Teaching Calculus, Geometry, Data management and Computer knowledge in Top Class for students from grade 8 to grade 12.

• Introduced study strategies and improve student’s problem solving skills, resulting in significant improvements in student’s academic performance.

May 09 – Aug 11 Accounting Clerk, Plain and Simple

• Bookkeeping: invoicing, payable, bank deposit, month end adjustments and statements

• Office Assistant: document filing, office machine management (fax, printers), data entry, coordination between departments.

• Accounts receivable: overdue accounts management

OTHER EXPERIENCE

Nov 10 – Dec 10 Portfolio Allocation Project, UTM Finance Course

• Analyzed dynamic mean-variance portfolio allocation program, including detailed portfolio allocation study; Achieved required results in using Excel

• Solved problems with excellent teamwork among five group members

Dec 08 – Apr 09 Waitress, Maki Maki Japanese Buffet

• Provide excellent customer service. Responsible for cash handling.

INTERESTS

• Travelling, swimming and music.

REFERENCES AVAILABLE UPON REQUEST

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