Professional Person

JAMES E. EVANS III

**** ******* *****

Suitland, Maryland

240-***-****

********@*****.***

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PROFESSIONAL SKILLS AND ABILITIES

Sales and Customer Assurance:

 Excellent communication skills in greeting customers, listening and assessing requested desires, and assisting to satisfy needs.

 Able to confront dissatisfied customers and provide resolution.

 Effectively increased customer sales in various Managerial positions.

 Prepared sales reports, wrote purchase orders, and completed logistics requests as needed.

 Ability to create Sales and Marketing strategies.

Management and Supervisory:

 Performed all aspects of operating a small to mid-size hotel as an Asst. Manager.

 Responsible for training and orientation for all employees and staff.

 Scheduled and coordinated appointments for outside vendors.

 Able to develop rapport in work environment that builds teamwork.

 Responsible for scheduling front line staff as well as managerial staff.

 Certify weekly payroll for all hotel staff.

 Operated and maintained a 1.1 million dollar budget for ordering supplies.

 Prepared yearly budgets for payroll and inventory.

Office and Technical:

 Ability to operate various office equipment.

 Ability to work Microsoft Word, PowerPoint, Excel, Outlook and various other computer programs.

 Ability to operate various Hotel Management Systems.

 Responsible for handling large amounts of cash and preparation of bank deposits.

 Ability to type 65 wpm.

Personal and Self-Management:

 Thrive on challenging tasks in office environment.

 Highly organized and dedicated with positive attitude.

 Excellent written and oral interpersonal communication skills.

 Perform multiple assignments under pressure and consistently meet deadlines.

EDUCATION AND ACTIVITIES

 American International College Springfield MA- Business Management, 1992-1994

 United States Air Force, Gulf War Veteran, 1994-1998

 USAF Services School, San Antonio TX- Dietician Specialist, Hospitality Specialist, Certification, 1994-1994

 Penn Foster Career School, Philadelphia PA- Fitness and Nutrition, Career Diploma, 2008-2008

 Food Safety Manager, Certification, 2009-2009

 Devry Institute Arlington VA- Sales and Marketing, Certification Class, 2008-Present

WORK EXPERIENCE

 2008 to 2009 Assistant General Manager, Country Inn and Suites, Camp Springs MD 20746

 2004 to 2008 Assistant Housekeeping Manager, Club Quarters Hotel, Washington D.C. 20006

 2001 to 2004 Overnight & Guest Service Manager, Club Quarters Hotel, Washington D.C. 20006

 2000 to 2001 Front Desk Supervisor, Quality Hotel and Suites, Arlington VA 22201

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