Customer Service Human Resources

*** ******* **** **. 478-***-****

Duluth, GA **096 ****.****@*****.***

Alternative number: 478-***-****

Shantavia Gunn

Objective Over 5+ years in progressive and combined experience in office administration and customer service. Seeking a position where skills and experience can be fully utilized. Dedicated and loyal individual with a variety of skill sets, including computer proficiency, mathematics, money handling, new hire training, as well as leadership, written and oral communication, and office equipment operation.

Summary of Qualifications Significant experience within the public and private sector, serving in various customer service and administrative positions. Strongly proficient in applications such as: Computer Concepts, Keyboarding, Microsoft Word, Excel, Lotus Notes, PowerPoint, Access, Outlook, Internet, and Data Entry. Additional experience includes general office duties, medical, and mailroom.

Education Presently enrolled, Strayer University Expected Graduation Sept 2014

Bachelors in Business Administration –Human Resources Management

Professional Experience

Consolidation Clerical 2009-2011

Kohl’s Distribution Macon, GA

Answer phones, file paperwork

Data-Entry

Supervised up to twenty associates at a time when requested.

Work with shipping, transportation and receiving departments researching and entering

data.

Health Unit Coordinator/Registration 2008-2010

Houston Medical Center Warner Robins, GA

Serve as front-line contact, receive and direct phone calls, filing

Provide administrative services as requested by physicians.

Input doctor’s orders into the computer, fax medications to pharmacy

Inform nurses of their patients needs and wants, direct walk-in traffic.

Delivery Specialist/ Merchandiser/ Mail Clerk 2005-2007

O’Reilly Auto Parts Forest Park, GA

Customer Service, delivering auto parts to customers, stock/receive merchandise

Travel to set up new stores interstate and outer state and put merchandise in before the

opening date, stocking, and inventory product.

Answering multi-line telephones, sending and receiving faxes, facilitate the retrieval of

lost or misplaced mail.

Experience in lifting over 50lbs and Pallet Jack usage.

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