Customer Service Sales

Linda M. Wilson

**** ****** ***.

Plymouth, MI **170

Cell: 734-***-****

************@*****.***

Summary:

I have over 20 years of automotive industry experience in many different positions. I have gained valuable knowledge in both the customer and supplier method of doing business. I always provide exceptional contributions to customer service for all customers including internal departments. I continually strive for excellence and am eager to learn new things.

Employment History: Aerotek, Contract at Chrysler, Auburn Hills, MI: November 2010 – Present

St. Clair Technologies, Rochester Hills, MI: March 2009 – October 2010

Yazaki North America, Canton, MI: November 1987 – February 2009

Aerotek Contract to client Chrysler Experience:

System Cost Innovation Engineer

11/2010- Present

• Responsible for completing the Cost Service Tool with cost evaluations for all current Programs.

• Present and enter approved target costs, technical costs and investment/tooling into database.

• Collaborate Change Notices and provide scratch quotes which include material, labor and tooling from drawings

• Support Technical Cost Reduction by attending workshops and providing cost saving ideas.

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St. Clair Technologies Experience:

Estimator

03/2009-10/2010

• Researched production cost of new and revised harnesses and components to prepare and quote a price and revision levels to customers.

• Determined the materials required and estimated the manufacturing costs for quotations.

• Reviewed customer contracts upon initial receipt and ensured accuracy compared to latest submitted quotation (i.e., pricing, revision, levels, volumes)

Yazaki North America Experience:

Cost Estimator

06/2004-2/2009

• Calculated and prepared cost quotations based on costing standards and associated labor processes for new and proposed business, also existing business including engineering changes.

• Created Bill of Materials for products based on print drawings and schematic mark-ups.

• Generated cost saving ideas and participated in VA/VE cost savings workshops.

• Procured and also estimated component prices and labor for internal inquiries and quotations.

• Accompanied and supported Account Managers with customer negotiations.

Sales Representative

04/2001-05/2004

• Received Request for Quotations and established sales prices and quotations for customers.

• Secured and verified customer Purchase Orders and resolved any pricing discrepancies.

• Served as the central point of contact for commercial issues with the customer.

• Managed database of current and historical sales prices.

Program Management Coordinator

12/1997-03/2001

• Distributed and maintained change control information to customer and manufacturing affiliates.

• Procured, tracked and communicated shipping status of components for manufacturing affiliate.

• Followed up internally with program team to ensure open issues from customer were resolved within the allotted time frame.

• Supported the Program Managers with team leadership, coordinated meetings and published meeting minutes.

VA/VE (Cost Savings) Coordinator

01/1995-11/1997

• Organized and facilitated Cost Saving Workshops both internally and externally with customers.

• Presented, tracked and reported status of entire cost savings measures to management.

• Collaborated with Engineering, Program Management, Sales, Costing and Manufacturing to coordinate timing of implementation for cost save proposals.

Price Analyst

09/1991-12/1994

• Issued Request for Quotations and Purchase Orders to manufacturing affiliates.

• Audited manufacturing affiliate Bill of Materials and compared results to internal Bill of Materials.

• Resolved and reconciled pricing discrepancies with manufacturing affiliates.

Senior Quality Assurance Inspector

11/1987-08/1991

• Inspected wire harnesses to blueprint drawings to ensure they were built to print specifications.

• Issued, tracked and followed up on status of defective reports to manufacturing affiliates.

• Physically participated in reworks of wire harnesses in-house and at customer assembly plants.

• Trained other associates to read and interpret blueprint drawings.

Education and Training:

Lean Six Sigma, Breakthrough Strategies, LLC. – 09/2010

Facilitation Training as Certified Facilitator with: Transformation, Michigan: Certified Facilitator – 09/1998

Dale Carnegie Program, Michigan – Graduated 05/1988

Stevenson High School, Livonia, Michigan – Graduated 06/1977

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