Customer Service Representative
Resume:
John Jones
**** ********* ** 937-***-****
Kettering, OH 45439 *********@*****.***
Education
Bachelor of Art – History: June, 2011 – Wright State University - Fairborn, Ohio
Associate of Art – History: June, 2009 – Sinclair Community College - Dayton, Ohio
History major/Education minor: 1999 – University of Texas at Tyler - Tyler, Texas
Associate of Art – General Studies: 1997 – Kilgore Community College – Kilgore, Texas
Employment
United States Census Bureau – Department of Commerce: 2009 - 2010
Team Lead:
o Assisted team with field questions.
o Coordinated meetings.
o Assigned duties.
o Verified and corrected information compiled by enumerators, as well as coding and time card information.
o Provided on call support to team members.
Enumerator:
o Conducted interviews.
o Gathered confidential data.
o Handled intense situations regarding the collection of Census data.
o Coordinated activities and interviews through use of maps and GPS handheld devices.
National City Mortgage: 2006 - 2009
Customer Service Representative (CSR) and Imager:
o Answered customer service calls for and scanned confidential mortgage information.
o Processed payments.
o Compiled, organized and delivered information to various departments.
o Maintained printers and FBI clearance for printing mortgage checks.
o Necessary skills included: courtesy driven explanation, simplification of policies and procedures, empathetic listening skills, diplomacy to assist in developing a course of action
Metropolitan Auto and Home: 2003 - 2006
Customer Service Representative (CSR):
o Answered customer calls regarding property and casualty insurance policies.
o Maintained top customer retention status.
o Provided customer retention mentoring to teammates.
United Healthcare: 2000 - 2003
Customer Service Representative (CSR):
o Answered customer calls regarding health insurance.
o Resubmitted claims for patients.
Contact this candidate