Business Analysis, Project Management, Presentations / Training

Summary

**+ years – Project Management / Business Analysis / Executive Level Administration

Elicitation, Design, Analysis, Development, Testing, Implementation, Conversion, Training

Technical Writing, Requirements, Use Cases, Deficit Tracking, GAP Analysis and Project Plans

Record and Analyze data using MS Excel functions, Six Sigma, Function Allocation Diagrams (FAD) and Process Maps

Undaunted by the challenge of meeting deadlines and juggling multiple priorities.

Possess superb analytical and problem solving abilities, and operate effectively within waterfall and agile methodologies.

Technical Skills

Communication Tools: MS Dynamics, Constant Contact, Send Out Cards, MS Outlook, Listsoft, Salesforce, Cisco Webex

BA Mgmt Tools: SharePoint, MS Word, Adobe Acrobat, MS Project, MS Visio, MS Excel, SmartDraw

Process Mapping: Business Process Diagram (BPD), BPMN, BPEL, Unified Modeling Language, Activity / State Diagrams

PM/SM Tools: MS Enterprise Project Mgmt, MS Project, MS Excel, Serena Project Portfolio Mgmt, JIRA

Content Mgmt: MS SharePoint, MS Office Live, Perceptive ImageNow, Google Docs, Citrix, MS PowerPoint

Performance Mgmt: MS Office Performance Point, Six Sigma (Green Belt), PeopleSoft, SuccessFactors

Employment History

2010 CONSULTANT - Social Media Marketing for small businesses

Role – Program Manager / Improvement

Design and Manage Email Newsletter Campaign – resulting 32% Click-through rate / 8% purchase rate

Export / Import, from multiple sources, client information – segmented and utilized using MS Excel and Constant Contact

Review processes used by client and provided suggestions to improve efficiency, delegate, decrease administrative tasks, automate processes - results average 20% productivity increase

2008 – 2009 MD MANAGEMENT – Commercial Real Estate Development and Management

Role – Sr. Legal Administrator / Program Manager

Collaborated with inside and outside Counsel regarding property, government and financial issues

Administered and documented communications; organized / database 40+ years (documents, letters, technical drawings)

Composed leases, promissory notes, letters, etc. and worked with outside stakeholders for formal endorsements

2007 – 2009 CARMAX

Role – Administrator - Business Office (Part time)

Assisted customers and coworkers, by phone and in person, facilitating understanding of the options, complex paperwork and other requirements to legally purchase or sell a vehicle

Insured all documents correctly completed and registered with AHJ; traveled to Topeka and county offices as needed

Closed the business office: reconciled money on hand and determined the cause of any discrepancies; collaborated with GM to insure all closing duties correctly completed; secured valuable materials and documents

2006 – 2007 AMDOCS

Role – Executive Administrator / Program Manager

Liaison between AMDOCS Executives, Sprint Executives and Project Teams regarding SDLC progress and issues

Managed all aspects of domestic and international travel arrangements, including passports, visas, international currency exchanges and resulting expense reimbursement reports

Arranged international meetings (teleconference, etc) and maintained MS Outlook Calendars and Email

Coordinated facilities, transportation and entertainment for visiting Associates; greeted and assisted as needed

Provided assistance and resources for four Israeli citizens relocating to the United States

2006 FREEDOM FIRE PROTECTION

Role – Executive Administrator – Operations (6 month contract)

Managed contracts, permits, and inspections by collaborating with GC, AHJ and others

Prepared and Entered Time & Expense reports, AR/AP, using Timberline and MS Excel

HR documentation; HRIS management and tracking

Administered MS Outlook calendars for Company President and arrangements for traveling visitors

Organized and maintained client and target contact information using MS Outlook

10/2005 – 12/2005 SPRINT

Role – Technical Project Manager – Network Engineering & Installation Services (2 month contract)

Headed daily Dev / QA status meetings for 250+ network modification projects collaborating with Purchasing, Field Technicians, Planners, Project Managers, Engineers, Sprint Management and stakeholders outside of Sprint

Directed analysis to identify system configuration, network issues and enhancements to determine best solutions

Managed migration of systems from older Architectures and systems to state of art new technologies

Tracked, documented and published using Six Sigma methods, MS Visio, MS Excel and MS Word

Cleared 53+ Network “roadblocks” and advanced each to completion

2004 – 2005 KANSAS CITY POWER AND LIGHT (GREAT PLAINS ENERGY)

Role – Business Analyst (2 month contract)

Analyze complex internal business problems, formulated and defined system scope and objectives, identified, evaluated and developed systems and procedures that are cost effective and meet business requirements

Implemented elicitation, identification, analysis and quantification of every process, system and related cost, related to customer contact, (initial build, fraud, billing, service transfer, etc.) through every related department

Identified master data and designed blueprints, conferring with SMEs to insure that all systems, departments and processes are fully represented (with KPIs) in Function Allocation Diagrams (FAD) and Process Maps

Tracked, documented and published using Six Sigma tools, MS Visio, MS Excel and MS Word

Designed and presented Six Sigma methods training to management

Identified and remedied critical issues resulting in increased client satisfaction, process changes produced savings of $250K per year, and we proactively resolved four regulatory violations and two legal liabilities - All completed under budget and on time

2002 – 2004 LABONE

Role – Project Manager / Executive Administrator

Elicited requirements from regulatory agencies and hospitals and determined procedural changes to be implemented

Tracked and Reported IDTF requirements and CPEs, for 4,000 employees, using MS Access, MS Excel and MS Word

Organized and maintained contact information, for client and stakeholder, using MS Outlook

Created Executive Presentations (clients and training), spreadsheets, handbooks, brochures, maps, process documentation, flow charts and related materials utilizing MS PowerPoint, MS Visio, MS Excel and MS Word

Controlled IT/Security Authorization List

Education

Mountain View College, DCCCD

Emphasis on English

Johnson County Community College

Business Analysis Certification Program

Expected completion, May 2011

Affiliations

Business Network International (BNI)

Member – Lenexa / Shawnee Chapter #2 – 2010

International Institute of Business Analysis (IIBA)

Member 2009 – 2010

Kansas City Chapter: Member 2009 – 2010

Kansas City Chapter: VP of Education – 2009 – 2010

Boy Scouts of America

Adult Member – Cub Scout Pack #3284 – 2004 - 2009

Adult Member – Boy Scout Troop #194 – 2009 - current

Adult Training Completed: Youth Protection, Troop Committee Challenge, Outdoor Leader Skills, Leader / Assistant Leader Training

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