Customer Service High School

Erica R. Mata

***** **** *** ********, ** ***** 858-***-**** **********@*****.***

Objective: Seeking an Opportunity within an Organization that will allow me to grow Professionally as well as becoming a valuable piece to the company.

Skills:

• Transcription (45 wpm, 10 Key)

• Clear and concise written and oral communication skills

• Proven accuracy, reliable, detailed-orientated and capacity to shoulder higher responsibility

• Proficient with MS Office Suite

• Mentored and Trained

Education:

• Penn Foster College – Associates degree in Science November 2009- Present

• San Diego CC – General Education

• Serra High School – High School Diploma Sept 1998- June 2002

Employment History:

South Coast Winery Wine Club Concierge/ Wine Pourer Mar 2011- Mar 2012

• Entering New Accounts

• Filing important documents within a company set deadline.

• Interact with clients daily via phone, email and or in person.

• Wine Knowledge

• Familiar with a variety of wines such as Reds, Whites, Ports, Sweets and Sparkling

• Shipping and Receiving

• L.E.A.D Certificate

• Filing, Faxing and Copying.

• Responsible for maintaining superior level of customer service.

Bayview Receptionist June 2007- July 2009

• Filing important documents on a short amount of time.

• Data Entry

• Making appointments and arranging paperwork for 5 different offices.

• Interact with clients daily via phone, email and or in person.

• Established relationships with customers.

• Proficient in computer operations.

• Responsible for maintaining superior level of customer service.

North Island Credit Union Merchant Service Rep. II Oct 2005- June 2007

• Assisted in the control of bank assets, and oversee operational functions of the Center.

• Balanced the sales focus while maintaining full knowledge of Operations and regulations of the bank.

• Carried out the responsibility of reviewing audits and reports daily.

• ATM custodian added cash, processed deposits, and balanced daily.

• Knowledge of and performed all banking regulations and opening/closing procedures of the bank.

• Worked on Teller Line, handled a cash flow of $25,000 daily.

Barona Casino VIP Host May 2004 – Aug 2006

• Establish a relationship with the customer.

• Providing compensation to classic members to high rollers.

• Excellent communication and customer service skills

• Overall knowledge of casino operations.

• Proficient in computer operations.

Wells Fargo Bank Merchant Teller Dec 2002- May 2004

• Worked on Teller Line, handled a cash flow of $100,000 daily.

• Knowledge of and performed all banking regulations and opening/closing procedures of the bank.

• Balanced the sales focus while maintaining full knowledge of Operations and regulations of the bank.

Contact this candidate