Customer Service Medical
Resume:
Eva Angelina Melgoza ***** S. Muskegon Ave
Chicago, IL 60633
**********@*****.***
OBJECTIVE
A Medical Assistant with a high level of work ethics and integrity. Seeking a career-oriented position which will fully utilize my skills, abilities and experience.
QUALIFICATIONS
Front Office
Electronic Medical Records
Medical Charting
Insurance Coding/Billing
Basic Financial Management
Medical Terminology
Anatomy and Physiology
Pharmacology
Scheduling
Prescription Authorizations
Customer Service
Back Office
Minor Surgical Procedures
Urinalysis
Oxygen Use
Vision Screening
Vital Signs
Injections
Phlebotomy
First Aid
EKG
Inventory Ordering
Stocking rooms
OPA Cleaning
EDUCATION
Westwood College Calumet City, IL 2007
Diploma in Medical Assisting
CPR Certified
AMT Certified
EXTERNSHIP EXPERIENCE
DR. P K Alexander
Hegewisch Medical Center, Chicago IL
160 Hours Completed
Responsible for vital signs, patient check-in, Phlebotomy, urinalysis, scheduling appointments, immunizations, EKG, as well as other back office activities
EMPLOYMENT EXPERIENCE
Rush University Medical Center Chicago IL August 2009-January 2011
*RUMG Certified Medical Assistant Float Responsible for performing several duties in multiple departments as assigned on a routine "fill-in" basis. Duties include rooming patients, recording histories and vital signs, assisting with tests or procedures, ordering additional tests as required, and completing follow-up paperwork .Duties as a Clinic Coordinator are scheduling, changing, canceling or confirming appointments, answering phones, assessing patients appointment needs, greeting patients, verifying patient information, delivery and pick-up of mail, medical records, etc.
Rush University Medical Center Chicago IL May 2007-August 2009
*Lead CMA Geriatrics
Responsible for assisting eight Physicians, and one Nurse Practitioner, with the evaluation, management and treatment of patients in an ambulatory care setting. Maintained patient flow, cleaning/organizing of exam and treatment rooms and performed basic skills such as vital signs, blood and specimen collection and point of care testing. In addition, administered injections and immunizations under the direction of a Physician.
TCF National Bank Plainfield IL July 2002 - June 2004
*Supervisor
Training, motivating and evaluation of ten staff members. Develop and implement on going improvements to enhance accuracy to customer’s accounts. Balance vault, open new accounts, prepare weekly sales promotions and resolve customer issues. Answer customer phone calls. Responsible for outgoing and incoming mail packages.
SEARS Joliet IL JUNE 2000 - APRIL 2002
*Sales Associate
Responsible for performing activities associated with merchandise sales. Assisted customers with any inquire in regards to merchandise purchase and refunds.
Languages
Spanish Speaking
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