Project Manager/Business Analyst

MERCEDES HERNANDEZ

P.O. Box ***

West New York, NJ 07093

551-***-****

*********@*****.***

OBJECTIVE

To obtain a position as an administrator or analyst, within a successful organization specializing in business-to-business, marketing, and customer satisfaction.

QUALIFICATIONS

Excellent communications, interpersonal and organizational skills. Fluent in Spanish. Proficient in Microsoft software applications. Seven years of successful customer relation’s expertise and knowledge of SAP and AS400 software.

EDUCATION

1993 New Jersey City University, Jersey City, NJ

Bachelor of Science, General Business Administration

EMPLOYMENT AGFA CORPORATION Ridgefield Park, NJ Present

Credit/ Collections Analyst

• Outbound daily calls to customers

• Releasing Orders when credit line is current

• Applying credits to invoices when applicable

• Setting up check refunds when applicable

CBS OUTDOOR Fairfield, NJ Jun 06- Aug 10

Credit/ Collections Analyst

• Outbond daily calls to customers

• Portfolio analysis of 2000 to 2500 commercial customers

• Setting up bad debt write-off forms

• Setting up credit adjustments to accounts

• Setting up check refunds when applicable

• Preparing a monthly report containing invoices that are 90 days past due

PANASONIC Secaucus, NJ Jun 99-Oct 05

Collections Analyst 1

• Supported the sales department in collecting past due and delinquent accounts.

• Assured that timely payments are received from existing customers.

• Responsible for the coordination of account maintenance including accounts receivable reconciliation, resolution of open chargebacks, credit memos and unapplied cash.

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