Sign in

Customer Service Manager

August 07, 2012

Contact this candidate



** ******* *****

Cranberry TWP, PA 16066

Home: • 717-***-**** • E-mail:


University of Phoenix – Doctoral Program – Organizational Leadership Jan 2012-Present

Relocated to Pittsburgh to care for parents Aug 2011-Present

Farmers Pride/Bell & Evans, Fredericksburg, PA May 2009 - Aug 2011


• Hands-on Procurement function responsible for the negotiation, contract formulation, contract administration, purchasing, receiving and materials management of all MRO and industrial parts and equipment, fabrication and machining, live feed, food ingredients, all packaging, and energy in support of poultry production.

• Work closely with Industrial Engineering to obtain proper equipment.

• Work closely with sales to meet customer requirements.

• Purchases in excess of $500 million.

• Also responsible for all warehousing and garage operations.

• Responsible for three buyers, two receiving clerks, seven inventory controllers and ten mechanics.

Decreased inventory 20% through consolidation and negotiation.

Established a Just in Time Inventory process.

Procurement lead for Lean manufacturing/Process Improvement.

Decreased raw material costs 20%.

Negotiated all contracts to include sheltered income (rebates).

Developed SKU consolidation program

Established program for elimination of stagnant raw material inventory.

Oversaw adherence to SQF/HACCP processes, policies and procedures.

ERP System: SAP/Lotus Notes

Crown Sanitary Supply, Ft. Lauderdale, FL (COMPANY SOLD) Aug 2004 - May 2009


• Directed the activities of all buyers and material managers.

• Responsible for purchases in excess of $12 million in janitorial, chemical, food and maintenance supplies.

• Responsible for all international product sourcing and new product introduction.

• Responsible for the consummation and submission of all Requests for Proposals and Requests for Quotations.

Reduced commodity costs 20%-40%, increased order fill rates from 89% to 98% and increased turns from 2 to 10 with limited stagnant and excessive inventory.

Established program for elimination of stagnant and excessive inventories.

Established buyer and material management training programs.

Imported and stocked many items sourced in the Far East for sale in the United States.

Established buyer/customer service commodity training.

Reorganized department to better serve customers.

Revamped staff to higher level of professionalism.

Responsible for progression and reporting of DBE activities.

Instrumental in the establishment and development of Lean Operations/Process Improvement.

Negotiated all contracts to include sheltered income (rebates).

Developed procurement and materials management policies and processes.

Worked with staff to obtain their CPM Certifications.

Established commodity training programs with vendors.

Responsible for progression and reporting of DBE activities

Oversaw adherence to SQF/HACCP policies, processes and procedures

ERP System: Profit 21/Lotus Notes

Daycon Products Company, Inc., Upper Marlboro, MD May 1995 - Aug 2004


• Chief company negotiator.

• Directed the activities of seven buyers and thirteen customer service representatives located at seven locations in Maryland and Virginia.

• Responsible for the Demand Planning for all chemical manufacturing as well as purchasing in excess of $70 Million of raw materials for chemical manufacturing, janitorial, maintenance, hardware, construction, building supplies and equipment, MRO such as security, vehicle maintenance, grounds maintenance, security and housekeeping.

• Responsible for inventory management in excess of $6 Million.

• Additionally, responsible for all international product sourcing, new product introduction and quality evaluations as well as conducting management and customer seminars stressing understanding the use and maintenance of supplier and equipment.

Reduced commodity costs 30% - 50%, increased order fill rates from 85% to 98.5% and increased turns from 3 to 12 with limited stagnant and excessive inventory.

Decreased stagnant and excessive inventories 85%.

Established comprehensive purchasing and inventory management integration plans used in new company acquisitions.

Winner of President’s Award for outstanding corporate employee for 1997.

Established Branch and Retail operation “cross stocking” program.

Standardized SKU units of measure to decrease picking errors.

Established a customer account program to handle largest and best accounts.

Established on going customer service skills training program.

Imported and stocked SKU’s purchased from the Fair East for sale in the United States

Negotiated all contracts to include sheltered income (rebates).

ERP System: JD Edwards/Lotus Notes

Marquette University, Milwaukee, WI Full Time Student Dec 1992 - Dec 1994

Johns Hopkins University, Baltimore, MD Full Time Student Dec 1990 - Dec 1992

Marriott Corporation, Architecture & Construction Division, Washington, DC Aug 1977 – Dec 1990


• Supervised 40 department heads, purchasing managers, purchasing supervisors, warehouse personnel, material planners, graphics managers, junior and senior buyers and administrative worldwide.

• Oversaw worldwide procurement activity for new and existing domestic and international hotel properties, contract food entities, Marriott Family Restaurants and Marriott Health Care facilities controlling purchases in excess of $200 million annually.

• Contracted purchases included activities such as corporate wide travel services, consulting contracting, vehicle maintenance, grounds maintenance, housekeeping, snow removal, waste management, and security services.

• Directed the activities of 40 architects, interior designers and administrative personnel while responsible for worldwide hotel and resort architectural and interior design renovations of over $250 million annually.

• Additionally responsible for Marriott warehousing, inventory and distribution operations located in Hong Kong and Monterey, Mexico.

Researched, formulated and instituted corporate-wide integrated procurement, accounts payable and materials management automated systems (SAP System).

Conceived, researched and instituted an integrated project scheduling system to track project milestones.

Reduced commodity costs 70%.

Conceived, developed and initiated an integrated vendor evaluation program, a buyer commodity training program and a technical procurement training program.

Procurement responsibility for FF&E new hotel and renovation construction projects.

Responsible for construction contracts for new hotel and renovation construction projects.

Developed and instituted “Partners for Profit” programs with the vendor community to increase vendor involvement with on-time deliveries, thereby establishing a 90% on-time delivery ratio.

Expanded the new construction function of the Marriott Far East Procurement office to include importation services to the United States.

DIRECTOR – Marriott International, London, England (1985 to 1987)

• Oversaw all operations supporting the hotel, catering and In-Flite existing and new property development in Europe, the Middle East and Africa.

• Responsible for interior design, accounting, materials management and contract construction services.

• Served as consultant to Marriott domestic entities on international matters.

• Additionally responsible for Marriott International warehousing, inventory and distribution operations in England, Germany, France and Egypt.

Took the division from a million dollar deficit to profit stability.

PURCHASING MANAGER – Marriott Corporation, Architecture & Construction Div., Washington, DC (1977 to 1985)

• Developed and managed the MRO, furniture, fixtures and equipment procurement department.

• Oversaw purchases in excess of $40 Million annually.

Reduced commodity costs 40%.

ERP System: SAP/Lotus Notes


United States Air Force – Contracting Officer – Honorably Discharged


Institute of Supply Management (ISM)

National Association of Purchasing Management (NAPM)

American Purchasing Society (A.P.S.)


Certified in Production and Inventory Management (C.P.I.M.)

Certified Purchasing Manager (C.P.M.)

Executive Certificate in Negotiation – University of Notre Dame, Mendoza College of Business

MASTER OF BUSINESS ADMINISTRATION - Johns Hopkins University, Baltimore, MD - 1992

BACHELOR OF SCIENCE, Nursing – Marquette University, Milwaukee, WI - 1994

BACHELOR OF SCIENCE, Business Administration – University of Maryland, College Park, MD - 1979

Contact this candidate