Customer Service Sales
Resume:
Priyadarshini Janga
Email: **.******@*****.***
Mobile: +91-998*******
Professional Objective:
To pursue a career in an esteemed organization and professionally ensure success of the organization and peers.
Professional Experience:
Company: K.V.S.INFOTECH
Designation : Sr. Technical Recruiter
Period : From Nov 2009 to Dec 2011
Current Location : Visakhapatnam
Job responsibilities :
Analyze the requirement and understand what type of consultant the client is looking for their opening.
Locating potential consultants through various sources.
Setup initial contacts, schedule and conduct interviews.
Perform reference check, negotiate terms and rates for each consultant.
Ensure regular communication with client teams to track submitted consultants progress to role completion.
Acquiring new clients and deepening the relationship with them.
Maintaining and updating database.
And any other responsibility in office as assigned by superiors.
Company: WinData Solutions Pvt Ltd
Designation : Team Leader
Period : From April 2008 to April 2009
Location : Visakhapatnam
Job responsibilities :
Maintaining up to date process knowledge and provide training.
Providing voice & accent training sessions.
Setting and meeting targets for sales and quality.
Taking escalations from the team and converting them into sales.
Obtain customer information and respond to their questions.
Coaching, motivating and reviewing the performance of the team.
Monitoring random calls and giving feedback on sales skills.
Performing quality check on net sales.
Company: HSBC
Designation : Process Associate
Period : From Feb 2007 to March 2008
Location : Visakhapatnam
Job responsibilities :
Serving the customers of HSBC in US for Credit Cards.
Providing Customer Service and answering their queries.
Dealing with the accounts of the customers and their privacy laws.
Handling various applications to meet the needs of the customers.
To process the payments of the customers over the call.
Cross-selling the products offered by HSBC and hence generate revenue for the company.
Academics:
Master of Business Administration (HRM & Mkt) from DR.L.Bullayya PG College (Andhra University), Visakhapatnam.
Bachelors in Technology (E.C.E) from Koneru Lakshmaiah College of Engineering (Acharya Nagarjuna University), Guntur.
Intermediate (MPC) from N.N.Jr College (Board of Intermediate Education), Tenali.
Secondary School Certificate from S.V.S.S.School (C.B.S.E), Chennai.
Project Details:
Title : A study on effectiveness of PerfECT
Company : Dr.Reddy’s Laboratories, Hyderabad
Duration : 2 months
Description : The performance enhancement and coaching tool is to guide employees at each phase of performance management – performance planning, performance review and feedback & consequence management in order to build a high performing and learning organization. This tool requires employees to be true to the principles of fairness, truth and integrity. The effectiveness of performance management system is to be studied in order to make changes if required to have a competent workforce to meet the challenges of the business.
Strengths:
Strong communication skills
Work well under pressure
Determinant
Time management
Flexibility
Interests:
Motivating
Working in teams
Learning new concepts
References:
Reference1:
Name : Mrs. Surjeet Walia
Designation : HR Manager
Company : K.V.S.Infotech, Visakhapatnam
Contact No : +919*********
Reference2:
Name : Mrs. R.Anjana
Designation : Asst. Professor, Department of Management studies
College : DR.L.Bullayya PG College, Visakhapatnam
Contact No : +919*********
(J.C.Priyadarshini)
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