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Customer Service Representative

Cleveland, Ohio, 44146, United States
13.00 hr
March 08, 2011

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**** ********** **** #***

Bedford Heights, OH 44146



To obtain full time employment with an organization where I can utilize my skills and grow with the company.


Customer Service/ Call Center Representative

Data Entry

General Office Clerk

Payroll and Tax Clerk/ Processor

A/P Clerk

Vendor invoices and statement analysis

SAP, ADP, & Pro Business Programs


Phone Surveys

Proficient in Computers – Word & Excel

Scheduling and Training of Staff

Experience with Background and Credit Evaluations

Security investigations

• Security Supervisor


AmTrust Financial Group Independence, Oh

Customer Service Representative 2009- 2010

• High volume inbound-outbound customer calls regarding 1yr warranty issues.

• Customer product trouble-shooting via telephone. (technical support)

• Scheduling service calls, exchanging out defective units, ordering parts.

• Resolving customers complaints regarding 1yr manufacture product warranties.

• Utilizing Translation Communications when needed.

• Programs implemented, 4CS, Cisco( Dialing System),Fed-X,UPS,US Postal Websites, Micro-soft Outlook, Windows, Excel, as well as (In-House Web-Site)

Remedy Staffing Cleveland, Oh

Customer service representative 2006- 2009

• Sent to various call centers to work temp postions

• Responsible for excellent customer service

Universal Electronics Inc. Twinsburg, Oh

Customer service 2006-2007

• High volume inbound customer calls for Cable TV problems

• Responsible for problem solving

• Utilizing trouble shooting procedures

• Averaged 300 inbound calls per day

Manpower Temp Services Cleveland, Oh

Clerical office clerk 2004-2006

• Responsible for various clerical duties filing, copying and faxing

• Ten key data entry

• Provided excellent customer service

Lockheed-Martin Cleveland, Oh

Customer service representative 2003-2004

• High volume inbound and out bound calls regarding military payroll

• Answered 1099 tax questions for Annuitant veterans

Ran Temp Services Shaker Heights, Oh

Office Clerk / DFAS 2001- 2003

• Data entry, filing, faxing and copying

• Answered inbound calls

Office Max Highland Heights, Oh

Payroll Processor 1999- 2001

• Heavy payroll data entry meeting daily quotas

• Met all accuracy and productivity requirements for the position

• Implementing SAP, ADP, and Pro business programs

Thomas F. Pernell


Sawyer Business College Lakewood, OH

Computer Science Studies

Deans list 3.0 GPA

Westchester Business Institute White Plains, NY

Accounting Courses

John F. Kennedy High School Cleveland, OH


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