Customer Service Sales
Resume:
Nicholas L. Burke
*** ******** ***** • Dayton, NV 89403
775-***-**** Home • 775-***-**** Cell
*******@*******.***
Objective
To obtain a position in management or customer service that will let me use my skills and abilities in communication, administration, management, sales, and organizational skills.
Education
Master of Business Administration - Finance & Human Resources Management 02/2009
American InterContinental University Hoffman Estates, IL
Bachelor of Arts - Human Resources Management & Management 05/2004
Doane College Crete, NE
• Minor: Organizational Communication
Professional Experience
Sales Associate 08/2009 - 10/2010
Dillard’s Reno, NV
• Perform Customer Service, Satisfaction and Retention
• Meet Sales Plans and Expectations
• Meet Statistical Quality Selling Expectations
• Lead the Selling Effort on the Floor
• Train, Develop & Evaluate Associates for Increased Effectiveness & Performance to Company Standards
Assistant Manager 01/2008 - 11/2008
Aeropostale Reno, NV
• Perform Customer Service, Satisfaction and Retention
• Meet Sales Plans and Expectations
• Meet Statistical Quality Selling Expectations
• Lead the Selling Effort on the Floor
• Performed Human Resource Generalist duties
• Recruit & Assist in Hiring Associates
• Train, Develop & Evaluate Associates for Increased Effectiveness & Performance to Company Standards
• Assist & Execute Company directed Floor Set and Visual Display
• Assist & Execution Company Marketing Strategies
• Ensure Appropriate Merchandise Level on Selling Floor
• Execute Company Policy and Procedures Related to Store Operations
Personal Banker 04/2006 - 10/2007
Wells Fargo Bank Carson City, NV
• Preformed Customer Service, Satisfaction and Retention
• Profiled Customers and Extending New Services
• Handled Situations Which Require Deviation from Standards
• Executed Financial Institution Sales Goals
• Maintained Knowledge of Financial Products
• Completed Necessary System Navigation and Call Tracking
• Provided Coaching Opportunities for Employees To Meet and Exceed Sales Goals
Awards
• # 2 in Sales for Personal Banker in Sierra Valley District for 2nd Quarter 2006
• # 2 in Sales for Personal Banker in Sierra Valley District for 3rd Quarter of 2006
• # 2 in Sales for Personal Banker in Sierra Valley District for 4th Quarter 2006
• # 2 in Sales for Personal Banker in Sierra Valley District for 1st Quarter 2007
• Honorary Member of the Wells Fargo Diamond Club For Sales Excellence 2006
Service Manager 01/2006 - 04/2006
Wells Fargo Bank Reno, NV
• Preformed Customer Service, Satisfaction and Retention
• Handled Situations Which Require Deviation from Standards
• Maintained Knowledge of Financial Products
• Performed Human Resource Generalist Duties
• Executed Employees Sales Goals
• Provided Coaching Opportunities for Employees To Meet and Exceed Sales Goals
• Executed the Day-to-Day Operations of the Financial Institution
• Maintained Compliance of Federal and Bank Regulations
Phone Banker 2 01/2005 - 01/2006
Wells Fargo Bank Reno, NV
• Preformed Customer Service, Satisfaction and Retention
• Profiled Customers and Extending New Services
• Handled Situations Which Require Deviation from Standards
• Executed Meeting Financial Institution Sales Goals
• Maintained Knowledge of Financial Products
• Completed Necessary System Navigation and Call Tracking
• Provided Coaching Opportunities for Employees To Meet and Exceed Sales Goals
Store Director 07/2003 - 09/2004
Game Crazy (Hollywood Entertainment Corp.) Reno, NV
• Preformed Customer Service, Satisfaction and Retention
• Performed Human Resource Generalist Duties
• Executed Marketing for Events
• Recruited & Assisted in Hiring Associates
• Stocked Inventory
Human Resource Management Intern 05/2002 - 07/2002
State of Nevada Department of Personnel (NDOP) Carson City, NV
• Performed Research on Current and Future Hiring Practices
• Designed Database for Attorney General Documents
• Performed Human Resource Generalist Duties
• Performed Research How to Shorten Turnaround Time
Construction Aid/Field Inspector (Seasonal) 06/2000 - 08/2002
State of Nevada Department of Transportation (NDOT) Carson City, NV
• Preformed Research for Construction Projects
• Approved Concrete Batch Process
• Adjusted Field Books
• Checked Calculations of Test Results
• Calculated Batch Tickets
• Arranged New Filing System
• Attended Contractor’s Safety Meetings
Shift Manager 06/1997-05/1999
Video Maniacs Carson City, NV
• Preformed Customer Service, Satisfaction and Retention
• Executed Marketing for Events
• Performed Human Resource Generalist Duties
• Recruited & Assisted in Hiring Associates
• Stocked Inventory
Credit Union Teller 08/1996-06/1997
GNCU Carson City, NV
• Preformed Customer Service, Satisfaction and Retention
• Profiled Customers and Extending New Services
• Maintained Compliance of Federal and Credit Union Regulations
• Maintained Knowledge of Financial Products
Nicholas L. Burke
167 Oakridge Drive • Dayton, NV 89403
775-***-**** Home • 775-***-**** Cell
*******@*******.*** or ***************@*****.***
References
Skyler Greene
Friend
Resident Doctor In California
Mike Morris
Supervisor/Co-Worker
Aeropostale
Audrey Saperstein
Former Supervisor
Leonel Sanchez
Friend
The Waterfall
Cliff Heller
Former Supervisor
Contact this candidate