OBJECTIVE
Customer Service/Technical Support/Sales position utilizing proven sales, technical, communication and customer service experience. Responsible, detail oriented with strong technical, analytical, problem solving, communication, and relationship management skills.
ACCOMPLISHMENTS
Handled up to 80 inbound customer calls daily.
Resolved hardware/software issues including installation, email, speed and connectivity.
Assisted field technicians with issues while they were at the customers homes.
Established reputation for outstanding customer service.
Maintained detailed documentation.
Demonstrated ability to interact with individuals from diverse social and economic backgrounds.
Dispatched trucks.
Located, booked and transported freight.
Interacted with Drivers, shippers and receivers.
Conducted vehicle safety inspections.
Outstanding record for safety and reliability.
Acquired a Million Dollar order for utility trailers.
Owned and operated Total Garage Door Service for three years.
PROFESSIONAL EXPERIENCE
BEAR TRANPORTATION SERVICES, Dallas, TX
Expeditor/Dispatcher
2008-Present
DRIVER RESOURCE COMPANY, LLC, Dallas, TX
Local Truck Driver
2006-2008
FAMILY TRANSPORT CO. LLC, Griswold, IA
OTR Truck Driver
2005-2006
EAGLE TRANSPORT, Oklahoma City, OK
Owner Operator
2003-2005
GHOST RIDERS TRANSPORT, Dallas, TX
Co-Owner
2002-2003
STREAM INT., Carrollton, TX
Help Desk Technician
2000-2002
EDUCATION
Freight Broker Training,
ShippersCarriers.com LLC.
2003
Certificate, Computer Specialist III,
Expert Solutions
2000
CDL Training,
Coastal College
1989
TECHNICAL SKILLS
Operating Systems: Windows & Macintosh Operating Systems.
Hardware: Computer cabling and installation.
Software: Microsoft Word, Excel, PowerPoint, Outlook, PC Miler.
Networking: Microsoft Networking Essentials, Novell Administration 4.11, Windows NT Workstation 4.0, Windows NT Server 4.0, Microsoft IIS 4, Network Installations, Microsoft
TCP/IP, Windows NT Server 4.