Sales Customer Service

Mark A. Ward

**** **** **. • Chardon• Ohio • ****4 • 440-***-**** • ********@*****.***

Summary

Sales and Sales Leadership professional with more than 25 years of experience. Utilized consultative selling techniques throughout complex and multi-level sales processes. Consistently exceeded sales targets through the development of interactive business relationships with all levels of executives. Created and implemented persuasive account strategies in a competitive marketplace while effectively selling customized printing products and services. Excels in building long term relationships.

• Exceptional communication skills in building interpersonal business relationships

• Vast knowledge of printing and the graphic arts industry

• Advanced technical knowledge and problem solving skills

• Delivers the best in customer service

• Proficient in Expense Management

• Excellent computer skills

Professional Experience

Hostmann-Steinberg Ink Company 2009-2011

Regional Sales Manager

• Managed $19,000,000 region while also managing a personal territory of over $5,700,000.

• Managed a team of six Sales Account Executives throughout a nine state area including sales training, product training, pricing, customer relations, written contract proposals, forecasting, expense management and employee reviews.

• Achieved growth within the region by adding new accounts and distributors with product presentation and relationship establishment, delivering the best in customer service and increasing products within current accounts.

Braden Sutphin Ink Company

Senior Sales Leader

Cleveland, Ohio 2000-2009

• Maintained current accounts while enhancing territory with the development of new accounts.

• Achieved consistent sales growth while maintaining excellent profit margins and

consistent market share growth.

• Sales increased from $500,000 to $3,500,000 in six years, achieved by acquiring new accounts, expanding product mix in current accounts, and delivering the best in customer service.

• 2007 Champ Award-Achieved record sales of $3,441,977.00

Braden Sutphin Ink Company

Technical Sales Representative

Nashville, Tennessee 1998-2000

• Evaluated territory for future growth possibilities. Formulated and implemented a plan for future territorial advancement.

• Consistent sales and market share growth through consultative sales effort

• Promoted to the above position

Superior Printing Ink Company

Technical Sales Representative

Milwaukee, Wisconsin 1997-1998

• Joined Superior Ink to resuscitate failing territory. Halted downward slide and increased sales

25 percent in just one year.

• Achieved by gaining customer confidence, adding new accounts, and increasing products within current accounts.

Braden Sutphin Ink Company

Technical Sales Representative

Cleveland, Ohio 1994-1997

• Consistently increased sales revenue, profit margins and market share with effective relationship building, adding new accounts, increasing product lines within each account and offering the best in customer service.

Braden Sutphin Ink Company

Technical Sales Representative

Grand Rapids, Michigan 1990-1994

• Increased sales through effective relationship development, adding new accounts and expanding product mix in current accounts.

• Improved sales from $235,000 to $1,100,000 during this time frame

• Promoted to the above position

Education

• Lakeland Community College, Mentor, Ohio

o Excelled in Business Management classes

• University of Toledo, Toledo, Ohio

o Business Management studies

• Chardon High School, Chardon, Ohio

o Graduated in the top third of the class

o College preparatory classes taken

Affiliations

• Grand Rapids Club of Printing House Craftsmen, Grand Rapids, Michigan

• Cleveland Litho Club, Cleveland, Ohio

• Akron Club of Printing House Craftsmen, Akron, Ohio

• Milwaukee Club of Printing House Craftsmen, Milwaukee, Wisconsin

Professional Development and Achievements

• Human Relations Course, Dale Carnegie, Grand Rapids, Michigan

• Ongoing sales training with The Selling Edge Training program

• Lehigh University Npiri summer school

• DiTrolio Flexographic Institute

• Awarded Dale Carnegie highest award "Most Improved"

• 2007 Champ Award for achieving record high sales of $ 3,441,977.00

• Consistent member of the 100 percent club

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