Customer Service Medical Assistant
Resume:
Annika R. Jacobs
**** ********* ***** *.*. Conyers, Ga. 30013
**************@*****.***
Professional Summary: Meticulous individual. Excellent at juggling multiple tasks and working well under pressure. An individual who is dedicated, organized, dependable and a hard worker. Driven to work well independently or as part of a team. Broad industry experience includes healthcare and customer service.
Technical Skills/Proficiencies
* Outstanding interpersonal skills
* Strong verbal communication skills
* Quick learner
* Computer proficient
* Issue resolution
* Extremely organized
* Proficient in Microsoft Office Suite
* Proven leadership abilities
* File/records maintenance
* Data management
* Financial records and processing
* Superior telephone skills
* Typing 72 words per minute
* Cpr and First Aid certified
Experience
[11/2009]-[present][Banfield The Pet Hospital][Morrow], [Georgia]
* [Client Service Coordinator/Pet Nurse
* Provide superior customer service
* Efficient and knowledgeable in computer system software
* Schedule appointments
* Record medical notes
* Process and complete cash, debit/credit, and check transactions
* Provide onsite training
* Assist veterinarian with injections, exams, restraints, etc
* Present and interpret treatment plans to clients
* Identify illnesses from patients
* Address any concerns from clients
* Monitor sick patients
* Increase hospital revenue by booking appointments
[06/2008]-[08/2009][Hartsfield-Jackson Atlanta International Airport][College Park], [Georgia]* [Supervisor]
* Provided top-quality customer service
* Assisted employees with problem solving
* Multi-tasked while preparing drinks for customers
* Processed and completed cash and debit/credit transactions
* Responsible for all employees cash deposits at the end of business day
* Addressed customers concerns and complaints
* Worked very closely with store manager to ensure proficient operation of store
* Verified employee status and hours worked
* Trained new employees
* Monitored the customer service performed by employees
[08/2005-06/2007][Smokey Bones Barbeque and Grill][Morrow], [Georgia]
* [Bartender]
* Provided excellent customer service in an energetic atmosphere
* Multi-tasked while preparing drinks for bar guests as well as diner guests
* Organized and maintained bar area
* Distributed food to proper guests
* Reported loss of alcohol on daily basis
* Addressed any problems or concerns
* Maintained order and customer satisfaction
* Processed and completed cash and debit/credit transactions
* Train and mentor new employees
* Complete stock on daily basis
* Responsible for depositing correct cash amount at the end of business day
* Passed monthly customer service surveys
* Passed secret shoppers tests
Education
Advanced Career Training Morrow, Ga Medical Assistant certificate
* Perfect attendance
* Highest grade point average
* Mentor
* President's List
Forest Park High School Forest Park, Ga Diploma
* Grade point average 3.0
* Perfect attendance
* Participated in various extracurricular activities and clubs
References
References available upon request
Contact this candidate