Mr. Kim M. Smith

Kim M. Smith

** **** **, ******, ** *****

201-***-**** **.***********@*****.***

Service Solutions Manager ׀ Systems Analyst ׀ Technical Support

Technical Expertise

OS Systems: XP, 2000, Win 2003& 2008 Server, Vista

Software: Kerio, Exchange, Notes, Office 2007, Symantec Products, McAfee, Tivoli, Arcserve

Networking: Active Directory, DNS, DHCP, TCP/IP, VPN, SonicWall

Professional Experience

One 2 One Tech Solutions June 2007 - Present

Technical Services Manager

Managed Helpdesk staff and monitored ticket status. Managed/Supported Win 2003 AD domains, Manage users and permissions, support of Lotus Notes/Domino clients and Exchange/Outlook clients including manage/support POP3 Intermedia/Webmasters email accounts. Manage Tivoli and Arcserve backups for servers/clients. Implement/manage Iron Mt Remote backups for all remote users. Provide support services for server/laptop/desktops, Remote Access/VPN support via SonicWalls. Setup BlackBerry accounts, Configure all model Blackberries. Install OS and applications, Data migrations. Administer Kerio email accounts (Exchange like environment).

ABC Television Network, New York

Systems Analyst Feb 1998 – June 2007

Retire NT Domain. Implemented Win2K Active Directory, configure File/Print/Web server configurations. Implement Win2K servers for PeopleSoft 8.14 for two and three tier environment with application support. Installed/administered Filenet documentation server/client environment for HR. Design an XP desktop standard for deployment to HR. provided daily system maintenance to servers. Administered AD OU, Creating LAN id’s and group permissions. Key implementer of rollout of the S.A.P. program to all ABC Radio and Television stations throughout the US, IS lead for the S.A.P. rollout to the corporate clients in NY. Collaborated in the planning, design, and deployment of an enterprise-wide business intelligence solution called 2 Factor Authentication. Administered the VPN/Remote Access accounts within AT&T account database; resolving and correcting DNS connectivity issues within the account configuration for remote clients. Identified and resolved system issues with S.A.P. GUI rollout. Support Accounting/Payroll Departments. Deploy XP client desktops with Office 2003. Support position expanded to cover ABC Travel, Sports and Sales, and The View. Support of OS installs software upgrades, application installations and Hardware upgrades (Laptop and Desktops) providing executive support to the on air host of The View, ABC News, BO&E and Application Engineers.

Century 21 Department Stores, New York

Network Administrator Aug 1996 - Feb 1998

Administered Novell 3.11 directory, user Id’s and File permissions. Configured and managed network servers for data repositories and Legato backups. Finalized and introduced corporate office NT 4.0 desktop standard. Support to entire client/server infrastructure from Corporate to remote offices.

Lazare Kaplan, Inc., New York

Computer Technician Aug 1993 - Aug 1996

Upgraded, maintained all PC’s by upgrading motherboards and peripherals. Upgraded DOS to Windows 3.11/95 OS. Install printers & backup hardware and software (Colorado). Perform daily/ weekly/monthly end system backups and financial reporting. Resolve any end user issues.

United States Marine Corps, Cherry Point, NC

Computer Operations Feb 1986 - Feb 1992

Maintained & backed up Honeywell DPS-6 Mainframe system. Manage a shift of 3 while fulfilling the position as tape librarian; upgraded system with patches and hardware. Perform week and month end reporting and inventory.

Education/Certifications: Microsoft Certified Systems Engineer (MCSE), 2001

MCP Windows 2003 Server

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