Quality Assurance Maintenance

Janet Johnston

Staten Island, NY 718-***-**** **************@*****.***

Senior Technical Analyst

Technical Analyst with 8 years of experience in the computer software industry. Strong background in building software and updating databases to serve critical customer needs in a complex, fast-paced environment. Recognized by peers as a team member who is an effective troubleshooter with a track record of managing multiple deadlines and shipping priorities.

Technical Skills

Serena PVCS Version Manager 8.3, DBArtisan, Microsoft Office (Word, Excel, PowerPoint, and Access)

Control-M, Beyond Compare, FinalBuilder, NCSLOC, WS_FTP Pro NetTerm SQL*Plus

Codewright, Installshield,WebSphere applications (Ear files)

Professional Experience

C.George Painting, -Family Owned Business 2/2011-Present

• Maintained customer relations and interpersonal skills

• Prepared all bids and pricing for clients.

• Followed job through all steps of service, resulting in accurate and complete work

• Maintained a computer based customer account and inventory system

Senior Technical Analyst / Release Management Department

The TriZetto Group, Inc., Union, NJ 2002 - 2010

Software development company serving the healthcare industry.

Build and package program code on an ongoing basis for three flagship products (Facets, HIPAA Gateway, IHM Foundation), managing updates for 16 different releases of these products. Managed database changes for maintenance builds in Oracle, Sybase, and Microsoft SQL Server environments.

Senior Technical Analyst (2006 - 2010)

• Created, verified, and distributed 254 change packages and 60 “rollup” releases (creating new distributions with change packages applied) in 2009.

• Utilized multiple build utilities, including custom Visual Basic scripts, and FinalBuilder.

• Deployed change packages to installations of products on multiple servers for Quality Assurance personnel to test prior to customer release.

• Deploy Facets, and Websphere applications to various Servers

• Use Finalbuilder for scheduling Software Builds

• WebSphere applications (Ear files)

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• Retrieve source code changes for builds from Serena PVCS source control system, coordinating with development teams in Chicago, Boston, and Union.

• Generated reports which measured how much code was used to create each product.

• Coordinate build schedules with offshore personnel in India.

• Earned award on an innovative idea to enable Facets to accommodate the Chinese multi-byte character set.

Technical Analyst (2004 - 2006)

• Utilized multiple tools, including custom Visual Basic scripts, and Control M build Utility.

• Deployed change packages to multiple servers prior to customer release.

• Retrieve source code changes for Builds from Serena PVCS source control system.

• Implemented weekly maintenance builds for 5 different versions of Facets, retrieving Source code, creating installs and deploying to multiple servers for QA testing.

• Maintained Sybase, and Microsoft SQL Managed Server environments for each weekly maintenance build.

• Earned award for Facets Version release meeting an aggressive mandatory deadline.

• Earned award for Medicare Part D plans for meeting mandatory deadlines for customers enrollment.

• Use Control-M for scheduling Software Builds

Associate Technical Analyst (2002 - 2004)

• Utilized multiple build utilities, and maintenance builds using custom Visual Basic scripts on binary side of software builds.

• Maintained databases on Sybase, and Microsoft SQL Managed Server environments platforms for maintenance builds of Facets and HIPAA Gateway.

• Collaborated with Development team to create and maintain Visual Basic Scripts for software builds and maintenance builds.

• Earned HIPAA Award for the new HIPAA Gateway implementation.

Education

Stratford Career Institute –Computer Programming, 2011

Bramson Ort, Beginning Computer Programming, Javascript, Brooklyn NY, 2009

PCC Computer School, A+ and Networking +, Staten Island NY, 2002

Chubb Institute, Computer Technical Support, New Brunswick NJ, 2001

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