Customer Service Professional
Resume:
Gina Parisi-Leeds
Kissimmee, Florida 34743
WORK EXPERIENCE:
June, 2005 - September, 2007
BCD Travel/WorldTravel Partners, Call Center in Orlando, FL
Sr. Corporate Travel Agent. Assist clients with air, car and hotel reservations
for their corporate travel needs using Sabre and the internet.
Star Employee for the Quarter April/May/June 2007.
March, 2004 - May, 2005
The Berkely Group, Travel Industry Insurance in Jericho, NY
Customer Service Representative. Handled inquiries & claims from
customers who have purchased travel protection for cruises,
tours, airline tickets, hotels & vacation packages in a call center.
Promoted to Senior Customer Service Representative October 2004.
Employee of the Month for January 2005.
November, 2003 - January, 2004
Kohl's, Retail Store in Oceanside, NY
Customer Service Associate. Seasonal/Temp position.
June, 2003 - September, 2003
Fortunoff , Call Center in Uniondale, NY
Customer Service Representative. Seasonal/Temp position.
February, 2003 - June, 2003
GoGo Worldwide Vacations, Call Center in Lake Success, NY
Travel Agent. Handled wholesale travel. Specialized in trips to
the Caribbean, Hawaii, and Florida. Used Sabre.
January, 2001 - January, 2003
SeaGate/Advanced Travel Group, Call Center in Carle Place, NY
Travel agent for corporate and group accounts. Serviced clients with
car, hotel, air and Amtrak reservations both independently and as part
of a group. Responsible for QC/Ticketing on Sabre.
August, 1997 - December, 2000
AAA Travel Agency/Auto Club of NY, Call Center in Garden City, NY
Travel Counselor. Serviced AAA members with all aspects of
travel including air, car, hotel, cruises, Amtrak, independent
packages and guided tours both Domestic and International using Apollo.
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