Manager Customer Service

CAREER OBJECTIVE:

To obtain and sustain a position where I can capitalize on my business trade experience, self-development as well as maximize all training proficiencies. I am seeking employment with a dynamic company where my academic background in business administration and economics will be well utilized along with my strong communication skills, to effectively benefit your organization.

EDUCATION:

University of St. Thomas, Houston, Texas

May 12, 2012

Bachelors of Business Administration in General Business, minor in Economics

MTI College of Business and Technology, Houston, Texas

December 8, 2005

Associate Degree in Computer Systems Technology

Cayman Brac High School, Stake Bay, Cayman Brac June 2003

CXC Basic, General and Technical

O Level- IGCSE

University of Cambridge Local Examinations Syndicate for Computer Literacy and Information Technology Stage 1.

QUALIFICATIONS:

Highly established record in Business Administration.

Results orientated and professional, with proven record of leadership.

Expertly skilled in technology and computer systems.

Able to carry out any and all tasks appointed.

Work well in competitive surroundings.

Efficient in Microsoft Office (Word, Excel, Power Point and Outlook).

Confident in all areas of work.

45+ WPM

WORK EXPERIENCE:

Cayman Islands Government, Lands and Survey Department

June 20, 2011-August 12, 2011

Stake Bay, Cayman Brac (Cayman Islands)

Office Assistant I (Summer Internship)

•Provided support to administrators, department staff and customers.

•Utilized telecommunications systems to screen or transfer calls, respond to caller inquiries and relay messages.

•Prepared and manage correspondence, reports and documents.

•Maintained schedules and calendars.

•Arranged and confirmed appointments.

•Handled incoming mail and other materials.

•Maintained filing systems.

•Communicated verbally and in writing to answer inquiries and provide information.

•Coordinated the flow of information both internally and externally.

•Operated office equipment.

•Managed office space.

•Completed all other assignments as deemed necessary by Department Staff.

Cayman Islands Government, Computer Services Department

Stake Bay, Cayman Brac (Cayman Islands)

Office Assistant I (Summer Internship)

June 1, 2010-July 30, 2010

Senior IT Technical Assistant I (Summer Internship)

June 1, 2009-July 31, 2009 & July 2, 2008-July 31, 2008

Junior Support Administrator (Permanent Position)

March 2, 2006- August 15, 2007

•Investigated reported faults in Data Communications and Information Systems.

•Diagnosed all underlying technological causes then implemented appropriate solutions and workarounds.

•Assisted users in recovering and continuing main operations.

•Assisted in the installation, commissioning, tuning and upgrades for new and existing software systems, products and utilities including completion of acceptance procedures, and handed over to users.

•Completed all other assignments as deemed necessary by the Senior Network Administrator.

AT&T Mobile

May 2004-July 2004

Stake Bay, Cayman Brac (Cayman Islands)

Sales Representative

•Sold mobiles and other products.

•Met and communicate with all walk-in clients.

•Understood the needs and expectations of the customers then provide appropriate solutions.

•Handled customer traffic and deliver proper customer service care.

•Ensured productivity met and exceeded requirements outlined by store manager.

•Offered customers different alternatives regarding their preferred choice of product.

•Demonstrated the methods of using products and resolve customer inquiries.

•Was responsible for the opening and closing of the store.

•Performed any other job-related duties as assigned by store manager.

Cayman Islands Government, MLA’s Office

October 2003-May 2004

West End, Cayman Brac (Cayman Islands)

Assistant Secretary

•Provided support to administrators, department staff and customers.

•Utilized telecommunications systems to screen or transfer calls, respond to caller inquiries and relay messages.

•Prepared and managed correspondence, reports and documents.

•Maintained schedules and calendars.

•Appointment set up administrator (arranged and confirmed appointments).

•Handled incoming mail and other material.

•Maintain filing systems.

•Communicated verbally and in writing to answer inquiries to provide information.

•Coordinated the flow of information both internally and externally.

•Operated office equipment.

•Managed office space.

•Performed any other job-related duties as assigned by Secretary or MLA.

Cayman Islands Government, Social Services Department (Summer Program/Camp)

August 2003

Stake Bay, Cayman Brac (Cayman Islands)

Summer Camp Assistant

•Assisted classroom teachers as assigned for all age groups from ages 5 – 8.

•Assisted in curriculum planning and class preparation as requested.

•Oversaw the safety of the children and the environment at all times.

•Completed special projects in an efficient and timely manner.

•Assisted in serving break and lunch meals to all campers and staff.

•Assisted with sport activities.

•Assisted with drama and dance activities.

•Assisted staff with casual duties.

•Performed any other job-related duties as assigned by Camp Director.

Bracadia

November 2001-March 2002

Stake Bay, Cayman Brac (Cayman Islands)

Cashier and Cook

•Served and tended to customers.

•Cooked and prepared food orders for customers.

•Kept utensils, equipment and all food preparation, serving and storage areas clean and orderly.

•Turned gaming equipment on at store opening and then off before end of day store closing.

•Cash handling and register control.

•Performed any other job-related duties as assigned by the Manager/Owner.

References: Available Upon Request

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