Service Industry Professional

Jerry Allen Brooks

***** ************ **** 434-***-****

Milton, Georgia 30004 ***************@*****.***

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OBJECTIVE________________________________________________________________________________________________________________

to work in a field that is both extremely challenging and open for promotional growth, as well as to obtain and build on a maximum of skills

PROFILE__________________________________________________________________________________________________________________

• possess a strong sense of urgency

• meticulously detailed

• highly capable in multi-tasking and retention

• strong mediation skills

• customer/client sensitive

• consistently patient and collected

• successful in cultivating sales

EDUCATION________________________________________________________________________________________________________________

Graduate of Waynesboro High School (1991-Waynesboro/Virginia) GPA 3.7 followed academic schedule freshman through senior years with electives in marketing and economics

EXPERIENCE_______________________________________________________________________________________________________________

Si Tapas/Is Venue (Full-Service High End Dining/Venue) 2008-2009 Assistant General Manager Charlottesville/Virginia

·handled day to day operations

·ensured quality service and standards on dining room floor

·handled staffing and front of house scheduling

·maintained and handled oversight of entertainment venue security and alcohol consumption

·coordinated lounge entertainment

·co-created dining room specials, bar specials, beer lists, and wine menu including pricing

·planned wine dinners and social functions for entertainment venue

·managed house accounts, managed inventory, balanced all cash flow and tracked budget

spending

Rue 21 (Teen Apparel) 2006-2008 Junior Assistant Manager Waynesboro/Virginia

·hired and cross-trained store associates

·met deadlines for visuals including floor sets, feature walls, and signage regarding

sales and promotions

·set sales goals and supervised sales floor ensuring customer satisfaction, loss

prevention, and proper operation of cash wrap

·managed inventory and balanced tender

Chili’s Bar and Grill (Full-Service Family Dining) 2006-2008 Bartender, Training Server (Certified) Staunton/Virginia

·prepared alcoholic beverages and conducted relevant bar food prep and liquor

count

·routed guest orders with follow-up

·trained new waitstaff

Banana Republic (Mature Apparel) 2004-2006 Sales Associate Toledo/Ohio

·conducted suggestive selling and upsell on sales floor

·completed transactions at cash wrap

·assisted with visuals

·processed shipment

Papa John's Pizza (Quick-Service Eatery) 2000-2004 Shift Manager (Certified) Waynesboro/Virginia

·supervised makeline/backline with proper team member deployment and processed orders with upsell

·cross-trained all team members on functions of both front and back lines

·conducted daily inventory count, inventory receipt, and food prep

·balanced tender

PERSONAL AND PROFESSIONAL REFERENCES AVAILABLE UPON REQUEST

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