REO Transaction Coordinator - (home-based)

SHALLINA T. HUDSON

SUMMARY

Degreed professional with 12 years of Mortgage Banking experience and 14 years Training experience in specialized areas ranging from State/Federal and Private Lending Groups. Demonstrated strength in collaborating with others throughout a growing company to achieve shared goals and unmatched results. Successful in developing high performance teams, making the most of members’ diverse strengths and skills. Recognized for holding self and team accountable for being available, responsive and effective.

TECHNICAL SKILLS

Systems: Windows (2000, 2003)

Software: MS Office Suites, Microsoft Money, Visio, REO Tracker, Aurora, New Invoice (Fidelity), Lotus Notes, Citrix , Internet, VPN, Doc Request/Panagon, CPI/MSP (Fidelity), New Trac (Fidelity), Right Fax, Outlook, EDI.

WACHOVIA MORTGAGE CORPORATION (May 1995 – August 2007)

First Union Corporation bought The Money Store Inc. in 1998 and its subsidiary (Horizon Management Services). The Money Store name was later changed to Homeq to support the new business objectives. In September 2001, Wachovia Corporation and First Union Corporation merged to create one of the nation's top financial holding companies. Wachovia Corporation is the fifth largest bank holding company in the United States based on assets and the third largest U.S. full-service brokerage firm based on client assets.

In 2006 Barclays Capital, investment banking division of Barclays P.L.C., created a significant boost in its U.S. mortgage securitization business with the acquisition of HomEq Servicing Corp., the mortgage servicing operation owned by Wachovia Corp.

EXPERIENCE

Washington Mutual (WaMu) Bank

Vice President-Division Manager of National REO Home Loan (August 2007 – Jan. 2008)

• Dramatically reduce REO holding time on REO assets Portfolio.

• Substantially reduce REO disposition cost s and fees.

• Leverage Outsource Partner’s REO volume controls against in-house processes creating a champion challenge to maximize exposure on WaMu managed assets.

• Reduce REO inventory levels on high-risk and aged assets (MF homes, urban, etc.)

• Coaches outsource vendors to stay ahead of deteriorating real estate market/sector conditions, to aggressively move aged REO Properties.

• Develop High Performing Relationship Managers, hold team members accountable for fulfilling their commitments and role requirements.

• Delivering unmatched service and satisfaction to all customers and clients- internal, external, diverse and emerging.

• Vendor Management, Portfolio Management, Staff Development, Management Reporting, Inventory control, Customer Service.

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Assistant Vice President of REO Outsource Operation, (Eviction/PreMarketing/Marketing/Closing) Barclays Capital/Homeq Corp. (May 2007 – June 2007)

• Dramatically reduce REO holding time on REO assets Portfolio.

• Substantially reduce REO disposition cost s and fees.

• Leverage Outsource Partner’s REO volume controls against in-house processes creating a champion challenge to maximize exposure on Homeq‘s managed assets.

• Reduce REO inventory levels on high-risk and aged assets (MF homes, urban, etc.)

• Coaches outsource vendors to stay ahead of deteriorating real estate market/sector conditions, to aggressively move aged REO Properties.

• Develop High Performing Relationship Managers, hold team members accountable for fulfilling their commitments and role requirements.

• Delivering unmatched service and satisfaction to all customers and clients- internal, external, diverse and emerging.

• Vendor Management, Portfolio Management, Staff Development, Management Reporting, Inventory control, Customer Service.

Vice President of Operation (REO/BPO Valuation Group), Greenlink, LLC (1996 – May 2007)

Led/coached/developed 30+ employees/team leaders/contractors to achieve strategic and tactical goals to maximize team performances. Quality products, improve process turn time ratio percentages and efficiency.

• Completed and delivered products to internal and external clients.

• Developed proactive team leaders to ensure accurate and timely communications between management and line level employees.

• Conducted and participated in departmental and corporate audits, evaluated performance and made recommendations concerning staffing levels to accomplish objectives.

• Supported managers in maintaining external/internal relationships with clients who placed accounts with Greenlink.

• Identified unknown risks to the business and recommended plans to mitigate those risks.

• Analyzed policies, procedures, and process to ensure regulatory compliance (OCC, FDCPA, State regulation agencies).

• Built and maintained strategic alliances, both within and without the organization, to effectively influence and direct others to achieve business goals.

• Kept Senior Management team informed of new development or ideas which would impact the business unit.

• Maintained working knowledge of nationwide laws and regulations regarding real estate practices. Monitored budget for area of responsibility.

• Integrated activities as needed with finance staff and other relevant departments.

• Oversaw Departmental KPI (Key performance Indicator) and other performance measurement metrics criteria.

• Provided leadership and supervision to over 7000+ approve vendors (real estate agents/brokers) vendor database.

• Knew “how when and who” to pull in as resources both within and outside of HR to support client needs.

• Consulted with business unit leaders associated engagement when creating and open and inclusive workplace.

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Assistant Vice President of REO Marketing/Pre-Marketing, HOMEQ/Horizon Management Services, Inc. (2001 – 2006)

• Helped the company to accomplish key business objectives, as well as departmental goals.

• Maintained the REO marketing and pre marketing monthly performance standards base upon reaching a portfolio turn rate.

• Periodically reviewed and adjusted to insure that the appropriate turn rage percentages are in place to meet objectives.

• REO marketing/Pre-marketing team group service Bank Foreclose properties for various 3rd party bank investors.

• Developed future leaders, motivate, and inspire employees to meet corporate goals and objectives

• Developed the remote work force project with enhance technology to promote a paperless work environment with in-house support units.

Recovery Collection Manager, Homeq Corp. (2000 – 2001)

Managed a team of 35 officers that reduced losses and/ or control delinquency ratio, receiving incoming collection calls. Charged off assets sold to 3rd party investors to liquidate bank losses.

Bankruptcy Recovery Manager, Homeq/TMS (2000 – 2001)

Managed a team of 16 bankruptcies officers to manage the charge off portfolios that the bank was still liable for in losses asset management.

Loss Mitigation/Recovery Team Specialist, The Money Store/FUMC (1999 – 2000) Reduced delinquency on charged off portfolio by negotiating cost effective collection tactics within company guidelines. Duties included delinquency control and delinquency resolution.

Acquisition (scrub team) Support Specialist, Delinquency Resolutions, FUMC (1998 – 1999)

Coordinated bulk transfer of servicing loans sold and purchased to acquired banks or 3rd party purchaser. Traveled to the acquired bank and prepare files for transfer and continue servicing if acquired bank staffs diminish during the conversion process. Kept accurate inventory, perform special tasks as assigned, review acquired bank portfolio servicing.

Loss Mitigation Specialist, FUMC (1998)

Activities included delinquency control and delinquency resolution. Executed various options offer by investors, and FUMC policy.

Bankruptcy Speicalist, FUMC (1996 – 1998)

Responsible for processing legal documentation from the United States Bankruptcy courts across the country, assigned trustee, FUMC corporate Attorneys. Made recommendation for legal action, reviewed company losses, and filed Proof of Claims with the courts. Researched missing bankruptcy payments.

MLSG Collection Specialist, FUMC (1995 – 1996)

Responsible for collection activity on various investors (FHA,VA,CON,CON-PMI, Private Investor, B&C) 30/60/90 days delinquent account via a melita auto dialer, controlling delinquency ratio, receive incoming and outgoing calls. Provided superior customer service.

COLLEGE FOUNDATION INC. 1994 – 1995

Loan Origination Senior Specialist (1994 – 1995)

Processed various types of student loans, made final decision on loan application. Assisted in determining eligibility of borrowers and their ability to repay after reviewing financial information.

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Assistant Manager, Collection and Skip Trace Department (1990 – 1994)

Supervised 16-20 employees, provided quality training enhanced team’s performance with effective tools, managed company budget. Motivated and encouraged individual team member. Promoted department accountability, meet company expectations. Aided upper management team in setting realistic expectations for resolution.

EDUCATION

BS, Organizational Management, Saint Augustine’s College - 1987

Wake Technical College, Major: Business Related Courses - 1990-1993

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