Maintenance Customer Service
Resume:
Edward Mulvihill
Mokena IL **448
Objective
To utilize my education and work experience to obtain a management position with an industrial firm.
Experience
September 2009-Present
Flightcheck Aircraft Maintenance LLC
142 Touhy Court, Des Plaines IL 60018
COMMERCIAL OPERATIONS MANAGER
Duties
• Supervise 25 Aircraft Maintenance Technicians in support of Flightcheck’s 25 International and Domestic Aircraft Maintenance contracts
• Handled all facets of customer service. Tasked with custom tailoring Flightcheck’s operational objectives to meet and exceed the needs and expectations of the customers.
• Prepare monthly operational and billing reports utilizing Flightchecks ARS System.
• Advise and support senior management with regard to Operational, safety, Quality, staffing scheduling and training concerns.
• Seek out, strategize, nurture and develop opportunities to obtain new contracts as they become available in order to grow the business.
June 2002-September 2009
UNITED AIRLINES
O’Hare International Airport Chicago, IL
SUPERVISOR UNITED SERVICES AIRCRAFT MAINTENANCE
Duties
• Managed 20 gates 100 departing Aircraft and 25 AMFA represented direct report Aircraft Maintenance Technicians on a daily basis
• Achieved a 96 percent on time performance for year 2008
• Cross utilized as part of the Maintenance Operations Control Center whenever needed
• Handled all grievances and administrative duties pertaining to supervising 25 technicians covered by a CBA including disciplinary action when deemed necessary and appropriate.
January 1997 – June 2002
UNITED AIRLINES
O’Hare International Airport Chicago, IL
AIRCRAFT MAINTENANCE TECHNICIAN
Duties
• Performed maintenance on United Airline’s fleet of commercial jet aircraft, which includes: 737-300 -500 757-***-***-***,-300 777-***-***-*** Airbus A319-320 aircraft
• Performed maintenance for United Airlines international contracts as: Certifying Staff for Korean Airlines , Japan Airlines, Nippon Airways and China Airlines 747-400 and 200 series aircraft, Singapore and Air India 777 Aircraft, British Midlands Airbus A 330.
• EASA B1 Certified Airbus A330/A340 200, 300 500 600 Aircraft
May 1996-January 1997
Shell Chemical Company
Bedford Park, IL
TRANSPORATION COORDINATOR
• Utilized two dedicated trucking companies to managed the shipping of Epoxy resin throughout the United States and Canada
• Managed Trans Atlantic shipments of Resin on Isotainers to the Orient
June 1992 – May 1996
Shell Chemical Company
Bedford Park, IL
PROCESS CONTROL OPERATOR
• Utilized a P.C. to manage the manufacturing process of epoxy resin
• Replenished raw materials needed for the manufacturing process
• Transferred finished product into drums, tank trucks and railroad tank cars
August 1989 – November 1992
Midway Airlines
Midway Airport Chicago, IL
AIRCRAFT MAINTENANCE TECHNICIAN
• Performed maintenance on Midway’s fleet of commercial jet aircraft which included: DC 9-30 MD 82, 87, 88 and 737-200 aircraft
Education August 1996 – May 1998
University of Saint Francis, Joliet, IL
• Bachelor of Science Degree – Operations /Production Management
• Member of Pinnacle, an Honor Society for Adult Students
• Graduated Cum Laude May 1998
August 1987- May 1989
Lewis University, Joliet, IL
• Associate of Science Degree – Aviation Maintenance Management
• Airframe and Powerplant License
Interests Fishing, Golf and Travel
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