Customer Service Administrative Assistant
Resume:
Amy Hollis
New Port Richey, FL 34654
**********@*****.***
Objective
To contribute positive energy to a team or individual oriented environment with innovative ideas and creative thinking. Utilizing ten plus years of sales and management experience to adapt and learn in any environment.
Employment History
Executive Administrative Assistant
1/11-present
ProVice
Tampa, FL
Responsibilities include: General clerical duties, data entry, contact filing, cold calling, lead research/ generation, appointment setting, assist CEO in everyday functions.
Marketing Director
Years Employed 2/09-10/09
Amerilife Marketing Group
Clearwater, FL
Responsibilities include: Marketing a variety of Medicare and senior insurance products to insurance agents nationwide. Utilizing multiple databases to form lasting relationships with contracted agents. Assisting agents in the quoting and sales process. Responsible for researching and producing new lead sources. Specialized in marketing senior products; Medicare supplements, Long term care insurance. Final expense products and Life insurance. Working with agents to create a network and increase referrals. Negotiate commissions and terms. Assist agents with the development of marketing strategies to be used to grow their business.
Administrative Assistant
Years Employed 7/08- 01/09
Law Office of Jeffery Herzog, P.A.
Palm Harbor, FL
Responsibilities include: Assistant to three attorneys completing daily tasks, answering phones, composing legal documents and correspondences. Filing, scheduling appointments, coordinating meetings, scheduling hearings, working within the legal system to research and obtain necessary information. Interact with clients. Networking within the community in order to promote the practice.
Business Development Manager
Years Employed 8/07-4/08
Excel Medical Imaging
New Port Richey, FL
Responsibilities include: Developing a Women's Wellness Program that focuses on marketing various imaging modalities including MRI,CT,US,DEXA,Nuclear Medicine, Mammography and X-Ray to physician's offices. Managing a territory of 170 plus accounts to achieve weekly, monthly and yearly goals. Analyzing accounts for performance and future strategy planning. Providing all aspects of customer service from helping to resolve issues to helping coordinate appointments. Planning and executing various events from lunch and learn sessions to large informational dinners and seminars. Abiding by all rules and regulations that apply to the healthcare field. Presenting a positive and professional image in all situations. Working not only as individual but in a team environment to produce positive changes.
National Account Executive
Years Employed 08/06-7/07
Sunbelt Staffing
Tampa, FL
Responsibilities included:
Recruiting a variety of candidates in the healthcare field for positions all over the United States. Achieving company set goals in retention and production. Creating and maintaining lasting relationships with candidates from initial phone interview through assignment completion. Assisting with all aspects of hiring and relocation processes.
Sales Manager/Sales Trainer
Years Employed 12/02-03/06
Shapes Family Fitness
Tampa, FL
Responsibilities included: Achieving and maintaining a monthly production goal by leading a sales team, recruiting, interviewing, hiring, scheduling, and training of full and part time employees, member/customer services, all aspects of account management , facility operation and addressing maintenance issues, extensive phone skills, developing marketing programs, payroll management, coordinating a weekly outside marketing plan, generating marketing tools, establishing relationships with local corporations, making presentations to large groups or businesses, obtaining donations from local businesses.
Achievements: Top Sales Producer 2004 (250k+ generated company profits)
Department Coordinator
Years Employed 9/98-3/02
YMCA of the Suncoast Clearwater, FL
Duties included: Managing an office staff of twenty plus employees, interviewing and hiring, scheduling, maintaining a budget, ordering of supplies, creating and implementing a monthly activities calendar, interaction with members, customer service, building supervision.
Administrative Assistant
Years Employed 8/99-10-00
State of Florida Department of Children and Families New Port Richey, FL
Skills used: General clerical duties, filing, screening phone calls, working a mailroom, client interaction, processing paperwork, ordering of supplies. Composing letters and documents. Setting appointments, scheduling meetings arranging travel plans.
Education
PHCC-2009-current
AAS
Florida State University 1995-1996
Nutrition and Fitness Major
Monterey Peninsula College 1996-1997
Wellness Major
River Ridge High School
New Port Richey, FL
Skills
• CPR, First Aid, First Responder, AED
• Background in Fitness and Sports Training
• Computer Knowledge of MS Office ,Windows Vista, Word, , Excel, Outlook, Print Artist, Print Magic, Internet, Fusion RIS, ProDocs
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