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Claim Manager

Arlington, Virginia, United States
May 24, 2010

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* **** *****

White Hall, MD ***** 410-***-**** Home

443-***-**** Mobile

Timothy A. Holbrook

Objective A position which will utilize my extensive management, analytical and leadership skills in a professional environment.

1997–2010 Allstate Insurance Baltimore, MD

Frontline Performance Leader

 Successfully managed staff of 10-15 direct reports

 Consistently improved levels of customer satisfaction

 Achieved 100 percent employee satisfaction levels for nine consecutive years.

 Improved subrogation collections from 18 percent to 22 percent monthly ( $1.17M to $1.48M per month)

 Lead implementation of several innovative claim systems including Auto Claims Core Process Redesign, Canvas, Claim Portfolio, Service Observer and most recently Next Generation Internet Claim System.

 Performed as Subrogation Process Owner for the Capital Region including West Virginia, Virginia, District of Columbia, Maryland and Delaware.

 Acted as change agent lead for claims organization on the Maryland Strategic Risk Management Team during progressive roll out of Tiered Underwriting Initiative from 2001-2006.

1995–1997 Allstate Insurance Baltimore, MD

Claims Service Adjuster

 Investigated and negotiated complex auto bodily injury claims to completion.

 Presented an average of 20 auto subrogation files per month with an average collection potential of $3,000 each.

 Assisted my supervisor in achieving production initiatives through teamwork, assumption of additional responsibilities and customer complaint resolution.

 Adjusted potentially fraudulent fire, theft and mechanical defect losses to determine cause, origin and unethical activity.

Education Boston University Boston, MA

 Masters of Science in Insurance Management.

 Graduation date April 2010

University of Maryland at Baltimore County Catonsville, MD

 Bachelors of Arts degree in Applied Mathematics and Statistics

 Completed three years of coursework in Mechanical Engineering

Achievements 2007 Chartered Property Casualty Underwriter Designation

1997 Silver Medal Award Winner for Manager of the Year

1997 Individual Service Award winner for Capital Region

1996 President’s Award for dedicated claim investigation.

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