Customer Service Administrative Assistant

Josh_Friedman

*** *. *** **., *** York, NY ********.****.*@*****.***

EDUCATION

Boston University

BS, Sociology, 2010 Minors: Journalism, Political Science. Dean’s List.

PROFESSIONAL EXPERIENCE

Evenings and Weekends Board Operator, SiriusXM Satellite Radio, New York, NY 11/11-Present

• Manage all aspects of sports play-by-play broadcasts including quality control, auditioning audio elements prior to broadcasts, playing commercials and promos during breaks, logging game highlights, and recording the broadcast on CD

• Communicate with sports newsroom, supervisors, and engineers during the broadcast

Intern, SiriusXM Satellite Radio, New York, NY 1/11-8/11

• Assisted producers with show prep and topic ideas, including researching information for on-air segments

• Provided customer service to guests and live callers

• Managed database of guests and listeners who emailed the show

Ambassador, New York Yankees, Bronx, NY 5/09-10/11

• Assisted all guests with questions and inquiries, including describing ballpark attractions

• Monitored guest activities to ensure adherence to rules and safety procedures

• Kept abreast of Stadium Operations, including shut-down and emergency evacuation procedures

Intern, Matty in the Morning Show, Medford, MA 9/09-12/09

• Assisted producer with show prep and topic ideas with research and information

• Assisted on-air talent and guests during show by retrieving food/drinks

• Edited audio from live-callers and talk segments for web archive

Co-Underwriting Director and Show Host, WTBU, Boston, MA 1/09-12/09

• Created, produced and hosted two weekly radio programs, “Taken out of Context” & “When the T’s Closed”

• Solicited and booked guests, including musicians from the Dropkick Murphys and Killswitch Engage

• Recognized for achievements on well-known metal music sites Blabbermouth.net & Bravewords.com

• Managed individual & business fundraising and facilitated on-air and website ads

Intern, Greater Media, Boston, MA 1/10-5/10

• Assisted with giveaways and audio editing for seven company radio stations

• Developed and posted contest & concert information on website

Intern, Clear Channel Radio, New York, NY 5/09-8/09

• Participated in street-teams for remote broadcasts

• Handed out giveaways and encouraged guest participation in activities

• Assisted Q104.3’s Ken Dashow assisting with show prep and topic ideas, blogging, and audio editing

Intern, WZLX, Boston, MA 1/09-5/09

• Assembled prize packs, entered winner contact information into database, and informed them of prize rules

Writer, Fischler Hockey Report, Bronx, NY 9/09-6/10

• Covered games; interviewed players, and wrote analysis

Usher, Agganis Arena, Boston, MA 9/05-5/10

• Assisted patrons and monitored audience activities at games and events

Usher, New Jersey Jackals, Montclair, NJ 6/06-8/07

• Directed guests, answered questions about the minor-league team and organized family activities

Administrative Assistant, Marshall Bloomfield, ESQ, Bronx, NY 7/02-1/06

• Maintained files, answered phones and coordinated transportation of documents to court

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