Customer service and Clerk

Francis W. Perez

***** ******** **** *****, #***

Houston, TX 77064

Mobile: 314-***-****

Email: *************@*****.***

Objective

Summary I am looking for a Customer service position or Clerical position.

 10 years of customer service experience

 6 years of food service experience

 5 years training others

 2 years experience in a medical environment

 1 ½ years completed college credit towards a Bachelors Degree

Experience 2008-2009 Blockbuster Video Des Peres, MO

CSR

 Responsible for Customer Service and sales

 Responsible for Customer account maintenance including data entry

 Responsible for merchandising

2006-2007 Meijer Aurora, IL

Cashier / Customer Service Clerk / Receiving Clerk

 Cashier

 Processed returns and exchanges

 Lottery, Western Union, Money Grams

 Receiving of store supplies and merchandise

 Shipping of damaged merchandise as well as other product returns to vendors and to distribution center.

 Preformed data entry

2005-2006 Walter Payton’s Roundhouse Aurora, IL

Server / Banquet Server

 Served small business lunches to large weddings in excess of 200+ people;

 Sale of food and beverage products, responsible for servicing station of 4-6 tables

 Sales

2003-2004 Denmark Bookstore Aurora, IL

Sales Clerk

 Commissioned sales of novelties, magazines and books;

 Stocking and receiving of merchandise;

 General clerical duties

2001-2003 St. Patrick’s Home for the Aged Naperville, IL

CNA

 Caring for the daily needs of 8-12 residence in varying stages of dementia including advanced Alzheimer.

Education Wabaunsee Community College Sugar Grove, IL

Major / Concentration: Science

Completing general course requirements for transferring into a four year program.

St. Louis Community College Kirkwood, MO

Major / Concentration: Science

Completing general course requirements for transferring into a four year program

Skills

Microsoft Office Suite and Internet Explorer

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