Customer Service Software

Summary

I have * years of experience with computers; I’ve been responsible for operating and monitoring small and large-scale electronic data centers, and also providing desktop support which helps me make decisions on critical tasks that rely on several different types of systems and situations.

I am seeking an organization that will benefit from my initiative capabilities, and I am especially interested in a position with the potential for advancement with increased decision-making responsibilities.

Skills

• Operate all computer and auxiliary equipment based on prescribed procedures

• Provide accurate procedures for tasks

• Demonstrate continuous effort to improve operations, decrease down times, streamline work processes and work cooperatively

• Ability to work as a team player

• Strong customer service skills

• Excellent verbal and written communication skills

• PC hardware and software installation, integration troubleshooting and support

• Experience with supporting Executive users

Work Experience

J-Systems Inc. - $19hr

Technical Support Technician December 2009 - April 2010

Systems: Windows Server 2003, Windows XP

Hardware: Hubs (Linksys, Cisco, Netgear, D-Link)

Software: Exchange 2003, Partition Magic 8, Kaspersky 2010, Microsoft Office 2007/2003 Professional, Adobe Professional 9, WinZip, 7Zip

• Assisted with managing 36 different companies networks onsite and remotely

• Troubleshot malfunctioning hardware and software, ordering and installing replacement parts and hardware upgrade

• Applied and tested security patches and OS/applications services pack

• Maintained and administered antivirus applications, including identifying and removing SPAM and Spyware programs

Executeam/Tabs Direct - $15hr

Technical Support Analyst 2006- September 2009

Systems: Windows (2000, 2003, 2008) Server, Windows (XP, Vista, 7), Mac OS X

Hardware: Hubs (Linksys, Cisco), Cisco Aironet 1200 Series Access Point, D-Link Access Point

Software: Exchange 2003, Partition Magic 8, Trend Micro OfficeScan Client-Server Suite, TRACK IT!, PGP, Microsoft Office 2007 Professional, Microsoft Office 2008 for MAC, Microsoft Visio 2007, Citrix XenApp, FTP, Adobe (CS3, CS4, Reader, Professional), CoreFTP, PKZip, WinZip, 7Zip, PrintStream, Fullshot, PrintNet-T, TextPad, Infoprint Management, Business Objects Design Studio.

• Assisted with managing a network of 925 users onsite and 410 remotely

• Troubleshot network connectivity, user access and network printer issues, along with assisted LAN Administrator with server issues

• Assisted in planning, developing and deploying new software and upgrade roll outs

• Supported as necessary on a 24-7 basis to limit system down time during internal or external outages

• Maintained an asset management system by using Track-IT database

Spherion Corp/ExxonMobil - $8.67hr

Tape Operator 2005-2006

Hardware: AS/400, IBM Mainframe, NT Workstation, Network Management, HP, STK Mainframe

Operating Systems: Windows XP, UNIX

Software: MVS, Tapemaster VM systems, Remedy, Lotus Notes

• Provided training as tape operator and under supervision of lead tape operator

• Trained to operate the various computer systems and peripheral equipments (printers, tape drivers and compact disks)

• Managed tapes in an orderly and timely manner and supervised TDS monitor for any requested tapes

• File back all tapes used during the shift and maintained computer monitor for any additional tape mounts for the 28 onsite silos

• Entered commands for the silo if needed

• Correspond with the Command Center to handle any problems encountered using the Remedy Ticketing system

Education

North Shore Senior High Diploma

Completed Business Communication Information Systems, Keyboarding, and Computer

Information Systems

DeVry University Online (In Progress)

Computer Information Systems

GPA: 3.33. Completed Connectivity with Lab, Project Management, VB.NET Programming with lab, and Technical Writing

 

References

Personal

Rev. Darrel Williams – 832-***-****

Jamian Lattin-Sims – 281-***-****

Professional

Vincent England – Lead Computer Operator 281-***-****

Amy Parigi – Business Development Marketing 409-***-****

Chris Pixley – Network Manager 281-***-****

Contact this candidate