Management Position
Resume:
MIKE MCENIRY
***** ***** **** **** ~ Phoenix, Arizona 85086
*******.****@*****.***
QUALIFICATIONS SUMMARY
Tenacious, seasoned, and insightful professional, with accomplished qualifications in business, financial, and operational management, complemented with strong analytical and problem solving capabilities, keen attention to detail, and professional work ethic.
Utilize out-of-the-box strategy to deliver superior service experience, expand customer base, and ensure repeat business. Highly motivated and proactive; consistently drive efforts in the successful completion of tasks through the development and implementation of strategic and collaborative initiatives that support financial performance and company expansion as well as consistent, purposeful team-building.
Customer-focused leader; excel at conducting customer needs assessment to ensure total satisfaction. Technically proficient in Microsoft Office Suite with typing speed of 50 wpm.
CORE COMPETENCIES
General Administration
Organizational Growth
Performance Enhancement
Project Management
Enterprise Development
Operational Streamlining
Staff Training and Leadership
Sales and Revenue Growth
Customer Service Relations
Quality Assurance
Regulatory Compliance
Conflict Resolution
PROFESSIONAL EXPERIENCE
Mazvo Automotive Inc. ~ Phoenix, AZ
OWNER/PARTNER 1997–Present
Manage overall business operations, including inventory management, repair estimation, sales, follow-through, customer satisfaction, retention and cultivation, hiring/firing, marketing campaigns, business plans, sales quotas, team building, quality control, performance reviews, payroll, and client relations.
Leverage expertise in business and management principles, including strategic planning, leadership technique, and people and resources coordination. Respond quickly and decisively to changing circumstances; assess problems, formulate comprehensive decisions to achieve positive change, and refocus on new priorities.
Career Highlights:
- Significantly contributed to driving business growth and customer base expansion, from 180 to more than 700 clients
- Delivered first-rate sales experience to clients to successfully meet and exceed sales quotas and ensure customer satisfaction
- Earned recognition for positive feedbacks received from several web sites as well as from the community for commitment and assistance to various charitable organizations.
Showcase Pontiac Mazda GMC ~ Phoenix, AZ
SERVICE MANAGER 1993–1997
Directed nearly 30 employees, responsible for over 1 million dollars worth of sales per year, and designed various marketing campaigns. Proactively involved in revamping company approach to local market, as well as fostering new business relationships through strategic sales approach.
Provided oversight in all facets of hiring, retention, and cultivation of skilled work force. Simultaneously established long-term customer relationships and generated companies’ maintenance volumes.
Career Highlights:
- Served as Mazda Guild Member for sales and customer satisfaction and received multiple sales record citations and honors through demonstration of unparalleled performance, dedication, and efficiency toward sales maximization
- Earned distinction and acknowledged as one of the top sales people in the sales division for 68 consecutive months
- Received award from Mazda Motors of North America for leading the business to become the highest sales producing facility while maintaining unsurpassed customer satisfaction index for the entire Southwestern region
EDUCATION AND TRAINING
Bachelor of Arts in Finance--University of Nebraska-Lincoln ~ Lincoln, NE
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