Customer Service Sales

Location:

Salary:

Posted:

August 11, 2012

208-***-**** *.********@*****.***

Highlights of Qualifications

Excellent written and verbal communication skills

Experience Windows 98, Word and XP

Type 35 words a minute

Dedicated to providing superior customer service

Problem solving and ability to persuade customer’s sale and negotiate

Customer Service

Assisted customers with moving, billing, technical, rescheduling, sales, or cancelling

Assisted credit counseling customers in avoiding bankruptcy and further account delinquencies

Collected cash, checks, and credit for customers and balanced the amounts at the end of the shift

Sales

Up sold DirecTV services who were considering cancelling or downgrading

Maintained a high sell rate for the company meeting customer and business needs

Acquired a Top 40 save rate of about 800 retention employees twice

Communication

Related to many and difficult customers assisting them with the highest level customer satisfaction

Gained the skills needed to maintain the customer loyalty and professional image

Learned the importance of listening and finding the main issue before offering advice

Worked in a fast paced team environment meeting deadlines and goals in a timely manner

Problem Solving

Used persuasion skills to diffuse upset or persistent customers

Deescalated customers who were unreasonable in their the needs

Negotiated and resolved multiple issues such as billing, technical, retention, and service delays

Applied multitasking ability to resolve many multiple problems and difficult scenarios

Employment History

11/11-04/12 Customer Service Rep Manpower, Boise, Id

07/04-01/10 Customer Service Senior Rep DirecTV, Boise, Id

11/98-03/03 Collection Credit Clerk Sears Credit, Boise, Id

11/97-07/98 Cashier Comp USA, Boise, Id

Education

Graduate -Orem High School, Orem Utah

1994-1995 -Boise State University, Boise, Idaho

Awards -Eagle Scout Award

Eagle Scout Award