Customer Service Manager

Esteban Araiza

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**** **** ***.*** *** Diego, CA 92154

Email: *************@*****.***

Telephone: 619-***-****

Objective

Self-Starter with involved style of leadership, results oriented individual with a strong desire to succeed, consequently providing consistent hard work. Capable to adapt to different environments, quick learner, settles in promptly. Years of experience in shipping and receiving departmental. Detail oriented as well as organized person with great people skills, open minded. Seeking a position with a company wherein I can use my organizational skills, professional experience, bilingual abilities to be an advantage to the growth of my employer and myself

Qualifications

Extensive supervisory experience

Exceptional training and instructional skills

Proficient with Microsoft Word, Excel and PowerPoint

Ability to please customers under all circumstances

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Work History

Napa Auto Parts July 2010 - Present

Warehouse Receiver/ Warehouse Delivery Driver

As the Warehouse receiver I am in charge of

Revising all incoming parts, make sure all slips are correct, check all incoming parts that would arrive to the warehouse, and take awareness of any damaged merchandise

Unload trucks on a daily basis

Stock shelves in a orderly format

Keep track of the warehouse inventory

Prepare shipment for distribution of Napa Store

As the Warehouse Delivery driver I am responsible for the following duties

Deliver routes for San Diego county clients

On a daily basis I deliver 15 locations throughout the county

Aware of company driving rules

Provide excellent customer service

Deliver parts on time

Maintain organized and consistent

Have knowledge of using a GPS

Pfizer, Inc. / Everest, San Diego, CA July 2007 - July 2010

Receiving Clerk in Shipping Department/ Material Handler

As Shipping and receiving clerk, I was responsible for managing all incoming packages from various delivery companies; UPS, DHL, Fed-Ex to International packages. I inspect all packages for any defects. I utilize and data enter information in computer to control & send products to department. Label each package in a format where it directly gets delivered to the appropriate person. Extensive experience in receiving: RAM (Radio Active Material), DEA (Drug Enforcement Agency) scientific packages, delivers materials to lab equipment department, supports in lab duties, ability to maintain a clean and sterilize area in a laboratory as well as to provide assistance with:

Covering for receptionist

Mail Room Coordination

Organizing, ordering, and updating inventory for shipping supply

Update Master list and Data entry

Provide Customer Service to clients

On monthly basis complete a safety class to ensure all my safety procedures are up to date

All Gear Dist., National City, CA February 2006 - July 2007

Assistant Store Manager

As the Assistant Store Manager, my mainly duties were to open and close store on a daily basis. Provide Consistent Customer service to all clientele, organize and receive all merchandise. As well as to:

Take Orders

Silk Screen experience in Clothing, Stickers, Banners, Cups

In charge of production and sales goals for the company

Soccer Locker, National City, CA January 2001- February 2006

Store Manager

As the Store Manager for Soccer Locker I was responsible for every phase day-to-day store operations. Established sales goals managed budgets and devised sales forecasts. Coordinated inventory control, receiving; merchandising, and store maintenance. Manage total store level operations, including:

Staff hiring, training, evaluation and work schedules

Direct loss prevention initiatives, successfully reducing shrink

Worked directly with vendors to confirm and verify shipments

Managed all aspects of window displays, and stocking,

Ensured excellence in customer service and resolved all problems at the store level

Inspect returns and defects

Ensured store policy to employees and customers

Rancho Auto Part, San Ysidro, CA February 2000 - January 2001

Auto Part Delivery Driver

As the Auto part delivery driver, I would take hands on that parts were delivered on time and in a courtesy manner.

In charge of several routes in the city

Worked directly with clients

Provide excellent customer service

Cashier duties

Wal-Mart, Chula Vista, CA September 1998 - February 2000

Automotive Department, Sales Associate

As the Sales Associate employee for the automotive department, I ensured that each customer received outstanding service by providing a friendly environment, which includes

Greeting and acknowledging every customer

Maintaining solid product knowledge and all other aspects of customer service

Handled Cashier duties

Answer any customer inquiries and provided feedback

Ensure that the Automotive department would look appropriate for customers; clean and organized

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Education

Southwest High School, San Diego, CA

Major: Diploma

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References

*References upon request

Contact this candidate