Technician Manager

Albert B. Balzanti

**** ** **** ****** *******, Florida 33351

Home/Cell 954-***-****, **.********@*****.***

Telecommunications

Technician Level III

Accomplished Telecommunications Professional practiced in all aspects of service, installation and upgrade of PBX and KSU switching technologies. Expert in collaborating with customer business leaders, identifying requirements, designing and presenting compelling solutions to problems and projects.

Practiced on multiple platforms and manufacturers, experience specialized in Nortel Networks product line.

On site technician in a call center setting for three years, mid 2007 through mid 2010, equipment inclusive of Nortel Option 81/CS1000, Symposium/CCMS and Call Pilot.

PROFESSIONAL EXPERIENCE

Shared Technologies Fort Lauderdale August 2006 – August 2011

Technician Level III

Service technician in hotel, hospital, city, county, large and small business applications.

• On site technician Countrywide/Bank of America Sunrise call center – 3 years

• Organize projects, upgrades and maintenance with corporate management for Countrywide/ Bank of America Sunrise site– 5 years

• Versatility in field, installs, maintains and upgrades multiple platforms, multiple manufacturers.

• Nortel Option 11-81, CS1000, Meridian Mail, Call Pilot, Symposium, CCMS and associated PBX applications

• Meridian Norstar, Nortel BCM series and associated KSU applications

• NEC IPX 2000 PBX and NEC KSU systems

• Mitel PBX

• Octel voice mail

• Employee restructuring reason for being laid off

Albert B. Balzanti 954-***-****, **.********@*****.*** Page 2 of 3

Wiltel-Williams-NextiraOne-Black Box - Fort Lauderdale August 1996 – August 2006

Technician Level III

Service technician in hotel, hospital, city, county, large and small business applications.

• Organize projects, upgrades and maintenance with corporate management

for Countrywide Sunrise call center site

• Versatility in field, installs, maintain and upgrade multiple platforms, multiple manufacturers.

• Nortel Option 11-81, CS1000, Meridian Mail, Call Pilot, Symposium, CCMS and associated PBX applications

• Meridian Norstar, Nortel BCM series and associated KSU applications

• Octel voice mail

• Centigram voice mail

• Executone KSU applications

• Hitachi PBX and associated peripheral applications

• Countrywide account switched vendor to Shared Technologies reason for leaving

Pavarini Business Communications – Hollywood Fla. June 1992 – Sept 1995

Service/Installation technician in hotel/motel and small business applications

• Specializing in Hitachi MDX and HDX PBX systems

• Not satisfied with future prospects reason for leaving

Teleci Inc - Fort Lauderdale September 1979 – March 1990

Installation/Service technician in Hotel/Motel applications

• Installed Crossbar and first generation electronic PBX around the country for 2 years

• Serviced same in the Miami – Fort Lauderdale area for duration of employment

• Company went defunct

Albert B. Balzanti 954-***-****, **.********@*****.*** Page 3 of 3

EDUCATION and TRAINING

Accreditations

• Meridian Option 11 installation, operation and maintenance

• Meridian Option 81 installation, operation and maintenance

• Meridian Mail installation, operation and maintenance

• NCSS-Communication Server (CS) 1000 Rls. 4.0 Database Administration

• NCSS-CS 1000 Rls. 4.0 Hardware installation and maintenance

• NEC IPX 2000 installation and operation

Training

• Meridian Norstar

• Nortel BCM 50 - 400

• Call Pilot 100,150 to 6.0

• Symposium 5.0

• CCMS 6.0

• CS 1000 VoIP

• CS 1000E

• Executone KSU

• Mitel SX 200

• Octel Voice Mail

Courses Completed

• Avaya Aura Communications Manager Server, Gateway and Endpoint Overview

• Introduction to Session Initiation Protocol

• Avaya Integrated Management VoIP Monitoring Manager

• Avaya Contact Center Control Manager

• Avaya Aura Contact Center

• Avaya Aura: Leveraging Your Nortel Investment

• SIP-Beyond Dial Tone

• SIP Demystified

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