customer service

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Charlyse J. Johnson

**** **** ***** *****, *** Jose, CA 95127

408-***-**** ● *********@*****.***

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EMPLOYMENT OBJECTIVE

A challenging position in Customer Service for a persuasive communicator and creative problem solver with a strong aptitude for sales.

SKILLS AND ABILITIES

• General experience in servicing customers, both in-person and by telephone. An independent self-starter.

• Well-organized and highly professional working in a multi-tasking, active environment. Ability to plan, organize, and supervise the work of others.

• Educated and experienced in Customer Service.

• Computer technology knowledge in Microsoft Office, Macromedia Flash, and Adobe design.

WORK EXPERIENCE

Job Corp Trainee: Job Corp, San Jose, Ca (July 2008- Present)

• Learned job skills

• Learned leaderships skills

Career Trainee: Central County Occupational Center, San Jose, CA (October 2008-February 2009)

• Study the basics of good customer service

• Learn how to deal with upset customers

• Special on hand projects

Hostess: California’s Great America, Santa Clara, CA (September 2008- November 2008)

• Guard all exits

• Make sure the park was secure for all guests

• Direct guests in the right direction

Sales Representative: Los Angeles Times, Los Angeles, CA (April 2006- June 2007)

• Door-to-Door sales

• Subscribe for newspaper

EDUCATION

High School Diploma, School for Integrated Academics & Technologies (SIATech), San Jose, CA (2008-2009) This high school focused on what I needed to do to graduate and to received my high school diploma. I learned new programs, such as AutoCAD, Adobe, and Macromedia.

Certificate in Customer Service, Central County Occupational Center, San Jose, CA (2008-2009)

This intensive course focused on the importance of varies by product, industry and customers. I completed the class of 30 students within 10 weeks.

OTHER INFORMATION

I am well known as a hard worker that gets along with everyone. Personal interests include computer surfing, puzzles, music and meeting new people.

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