Shannon L Tolbert

SHANNON L. TOLBERT

***** **** ******* *****, ******, Colorado 80016

303-***-**** or ************@*******.***

Strategic Leader with multi-faceted experience in Quality, Sales, Integration, Marketing, Operations, E-Commerce functions and over 17 years in Automotive & Financial Services industries. Proven ability to increase growth, define, lead and implement process improvements, drive comprehensive organizational development strategies, and lead change management in multi-billion dollar organizations. Natural leader and articulate communicator with proven record of driving results, clear thinking, and motivating small and large teams. Committed to integrity, excellence, & exceeding customer & business leader expectations.

GE MONEY, WARRANTY SERVICES, (Now Wells Fargo) Lakewood Colorado 2007 - Present

Vice President, Sales & Business Development

• Lead a Sales Team including over 150 agent principals (400+ agents) and 7 Original Equipment Manufacturers (OEM) in effective sales strategy for $120MM (Revenue) P&L

• Guide territory planning & national account partnering resulting in 2008 year end flat production with industry down by 30%+ nationwide (2007 44% growth equating to 25%+ over target operating plan)

• Created and Developed Sales dashboards, reporting and incentive plans to drive growth and consistent organizational management across the United States

• Produced & Executed Sales Incentive contest resulting in an additional $123,000 in production dollars

GE MONEY, SALES FINANCE, St. Paul, Minnesota 2004 - 2007

Quality Leader

• Granted 2006 GE ICON Award by Jeff Immelt (GE CEO) and the GE African American Leadership team

• Led Lean Six Sigma Teams within the Power Sports & Home Improvement industries to deliver over $300MM in Sales Volume and $1.6MM in Expense Savings while overcoming major obstacles

• Executed Auto Settlement, a major initiative allowing two GE divisions to have 1 face to the marketplace resulting in $16MM of Sales Volume

• Created and executed plan for data entry function transition to lower costs resulting in $12MM expense reduction for a GE business integration

GE COMMERCIAL FINANCE, VENDER FINANCIAL SERVICES, Troy, Michigan 2003 - 2004

Supplier Sales Manager

• Developed and Executed Account Plans based on prospect size resulting in 28 supplier enrollments, $480MM in annual volume, $2MM in Finance Margin and over $1MM in Net Income

• Promoted cross business lead share via active participation within the GE Boundaryless Sales Teams resulting in an additional $200MM in annual volume

SHANNON L. TOLBERT PAGE TWO

17763 East Oakwood Place, Aurora, Colorado 80016

303-***-**** or ************@*******.***

GE CAPITAL, FLEET SERVICES, Eden Prairie, Minnesota 2001 - 2003

Quality Black Belt

• Led cross-functional teams for acquisition, including systems, processes and cultural integration

• Improved Remarketing process, utilizing GE DMAIC Quality methodology, by 50% reduction of Cycle Time variation and span as well as improved sales results as a percent of black book rates

Integration Manager/E-Commerce 2000 - 2001

• Created Web Reporting Marketing & Training Plan for 2001 launched on Micro Strategy 7 platform

• Led IT Project which increased customer web usage by 25% by increasing speed and minimizing outages

OEM/Dealer Relationship Manager 1999 - 2000

• Led cross-business project resulting in $1MM new lease volume, a 17-day decrease in vehicle delivery cycle time and a projected annual savings of $.48 MM from decreased acquisition prices

• Designed and implemented Used Vehicle Notification Process resulting in cycle time decrease

FORD MOTOR COMPANY, LINCOLN-MERCURY DIVISION Minnetonka, Minnesota 1998 -1999

Zone Manager

• Utilized financial statement analysis, marketing and negotiation skills to assist dealers in obtaining profitable market share of .5% - 5% and sales volume increases of 15% – 20%

• Expanded product comprehension by training on consultative selling and product knowledge

FORD MOTOR COMPANY, FORD DIVISION Bellevue, Washington 1995 -1998

Assistant Zone Manager

• Improved Sales volume by 16% and increased overall efficiency of Zone with 10% increase in dealer advertising spend, 17% increase in manpower and extension of vehicle stocking levels by 20%

GENERAL MOTORS, OLDSMOBILE DIVISION, Lansing, Michigan 1994 - 1995

Marketing Intern

• Assisted Strategic Planning Team with brand equity research and the Launch of the Aurora model

District Sales Manager in Training

• Allocated vehicles to 70+ dealers based on availability & sales while coordinating service, sales & training

MICHIGAN STATE UNIVERSITY, East Lansing, Michigan Master of Business Administration (MBA): Marketing emphasis Bachelor of Arts (BA): Communications major; Spanish minor

UNIVERSIDAD DE EXTREMADURA, Caceres, Spain Degree of completion: Spanish

JOHN F. WELCH LEADERSHIP CENTER, Crotonville, NY Accelerating Leadership Performance (ALP) New Manager Development Course (NMDC)

Certifications

Master Black Belt Certification

Black Belt Certification

Contact this candidate