Customer Service Representative

Jerica Green 678-***-**** ~*************@*****.***

*** ******* **. ** ~ Smyrna, GA 30080

OBJECTIVE: To become a Customer Service Representative utilizing skills and experience to achieve customer satisfaction as well as meeting or surpassing company’s expectations.

CORE CAPABILITIES

Customer Service, Data Entry; Team Player; Sense of urgency; Customer focused; Strong interpersonal, organizational, and time management skills; Multi-tasker

PROFESSIONAL EXPERIENCE

Little Learners Academy Austell, GA

Teacher/Receptionist 08/2009-Present

v Greets persons entering facility & direct them to correct destination

v Prepares letters and documents; receive and sort mail

v Answers telephone, screen and direct calls; conducts other administrative and clerical support as needed

v Planned and implemented activities to meet the physical, emotional, intellectual and social need of the children; Develop activities that introduce math and literacy concepts

v Ensures children are supervised, safe, and secured at all times

Childcare Network Smyrna, GA

Lead Teacher 02/2006-07/2009

v Managed a class of eighteen children and provided instruction for learning activities including phonetics, alphabets, memorization, and recreational and off-site trips

v Assisted co-workers in developing lesson plans and curriculums for ages 3-4

v Displayed professional and tactful communication with parents under stressful situations

v Developed educational curriculums for ages 10-12

v Responsible for managing financial affairs for parents related to childcare payments

Chick-fil-a Smyrna, GA

Customer Service/Cashier 01/ 2005-1/2006

v Exemplified strong and highly efficient customer service skills and a positive attitude

v Tactful in resolving complex issues with customers

v Operated cash register, took customers’ orders and checked accuracy of orders upon serving

EDUCATION

Diploma - Campbell High School (Smyrna, GA- 2006)

Certifications/Training--- Chattahoochee Technical College, Marietta, GA

Associates Degree in Early Childhood to be rewarded

SKILLS

CPR & First Aid Certified

Microsoft Word; Excel; PowerPoint; Internet

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