Experienced sales and customer service manager
Resume:
Renee Adams
Wonder Lake, IL 60097
Objective: Position in Sales/Management.
SUMMARY:
Over 14 yrs. experience in sales, customer service, merchandising, and inventory control.
Over 6 yrs. experience in supervisory and management positions.
Work effectively with a wide variety of people.
Skilled in handling the public with professionalism and sensitivity.
Motivated to learn and grow in responsibility and skills associated with this position.
WORK HISTORY:
JC Penney: Algonquin, IL 2008-2009
Pricing & Signing Supervisor:
Trained and motivated team members to ensure pricing and signing procedures were
learned and used properly to obtain maximum productivity and accuracy by team.
Coached, developed and motivated team to achieve optimum productivity standards
by working in a timely and accurate manner.
Wickes Furniture: McHenry, IL 2007-2008
Sales Consultant:
Assist customers with the selection and purchase of home furnishings.
TJ Maxx: Crystal Lake, IL 2005-2006
Merchandise Coordinator:
Ensure merchandise flow functions are completed within area of responsibility.
Ensure merchandise is displayed properly in order to maximize sales.
Train, oversee, and provide feedback to associates working within my area of
responsibility to ensure these associates provide prompt, courteous, and
knowledgeable customer service.
Backroom Coordinator:
Trained receiving associates in proper truck unloading and processing.
Worked closely with receiving associates to ensure accuracy and timeliness of
merchandise processing and delivery to sales floor.
Advantage Realty: Wonder lake, IL 2001-2006
Sales Agent:
Assist clients throughout the Northwest Suburban Chicagoland area with the purchase
and/or sales of residential and commercial real estate. Member of the McHenry
County Association of Realtors and the National Association of Realtors.
Wal-Mart: McHenry, IL 1995-2005
Customer Service Manager:
Assisted and trained cashiers in the use of proper cash handling and customer service
procedures.
Trained associates in specialized area of operations throughout the store including
layaway and service desk.
Inventory Control Specialist:
Regulated store inventory through computerized ordering systems.
Trained receiving associates in proper truck unloading procedures.
Trained receiving associates in controlling store costs through improved work habits
and situation awareness.
Trained receiving associates in proper equipment use for processing freight.
Trained receiving associates in proper cleaning procedures.
Sales Associate:
Trained sales floor associates in using proper customer service policies.
Trained sales floor associates proper return recovery and teamwork to keep the store
running properly.
YMCA of McHenry County: Crystal Lake, IL 1994-1995
Program director:
Directed a before and after school child care program for children aged 5-11 at a local
public elementary school.
Special Education District of McHenry County: Woodstock, IL 1994-1995
Substitute Teacher Assistant:
Worked one on one or in a group setting with physically and/or mentally challenged
children in classrooms throughout McHenry County.
EDUCATION:
Illinois Academy of Real Estate
Licensed realtor in the state of Illinois.
McHenry County College
Certified in First Responder Emergency Aid
Completed coursework in Real Estate Appraisal and Occupational Spanish.
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