Medical Assistant Customer Service
Resume:
Dana A. Southwood
**** ********** *****, *********, **
***.***********@***.***
OBJECTIVE:
Seeking an opportunity to work in a hospital or clinic setting in Northern California. I have currently finished schooling for Vocational Nursing in San Diego and will be relocating to Solano County in July of this year. I’m a hard working individual who enjoys going that extra mile to help make each patients healthcare experience exceed their healthcare expectations. I am eager to become a part of your healthcare team helping to continuously improve the daily operations and patient care needs.
QUALIFICATIONS:
• Over 4 years Medical Assistant Experience
• Direct Patient Care:
- Rooming (vitals, injections, EKG & procedures) clinic setting
- Patient education and training under provider’s supervision
- 12 months experience of Acute & Rehab Care at Villa Las Palmas, El Cajon, CA.
- total patient care, wound treatments, total tracheostomy care & suctioning
- Medication administration & injections
• Perform clinical/technical skills specific to each individual department worked
• Ability to perform sterile technique
• Ability to critically think, problem solve, organized, detailed orientated
• Medical Terminology
• Computer Experience:
- (Electronic Health Record) Centricity, IDX, Touchworks
- MicrosoftWord, Excell
• Customer Service, Telephone & Communication Skills
- Scheduling appointments, gathering information & calling patients with results
• Knowledge of and skilled in interpersonal relations with:
- outside vendors, facility personnel & department contacts
• Ability to meet variable workloads and prioritize tasks
• Reliable, team player, creative / innovative
• Prompt and committed to completing a job
• BLS - CPR/AED & First Aid Certified for the Healthcare Provider
WORK EXPERIENCE:
Medical Assistant – Outpatient Clinic Setting
3/25/09 – 7/19/12 Sharp Rees Stealy Medical Group, Scripps Ranch, CA
Nursing, Back Office
Departments of OB/GYN & Nephrology
Also experienced in the following departments: Pediatrics, Family Medicine,
Internal Medicine, Endocrine, General Surgery, Urology & Dermatology
Medical Assistant (F/T)
3/25/09 – 9/2009, Sharp Rees Stealy, Rancho Bernardo, CA
Nursing Float Pool - Outpatient Clinic
Medical Assistant (F/T)
12/8/08 – 3/24/09, Family Practice, Rancho Bernardo, CA
Outpatient Clinic
Patient Service Representative (F/T)
5/08 – 12/08 Pacific Coast Women’s Health, Encinitas, CA
Priviate Practice OB/GYN - Outpatient Clinic
Medical Assistant (front & back office)
1/08 – 5/08 RADY'S CHILDREN Medical Group, San Diego, CA
Outpatient Clinic
Patient Service Representative - Float Pool
Pediatrics
5/07 - 6/08 PUSD (Twin Peaks Middle School), Poway, CA
Customer Servixce
Cashier/Food Service Assistant
1992 – 2000 Premier Image, San Diego, CA
Customer Service and Graphic Artist
• Computer Skills: MS Word Excel, Quark, Pagemeker, Photoshop & Illustrator
7/91-2/92 Pomerado Hospital, Poway, CA
Medical Records Clerk
In-Patient Hospital
• Filed loose paperwork and charts using alphabetic filing system
• Pulled, collected from floors, filled & purged charts
• Birth Certificates
5/90-3/91 Kaiser Hospital, Vallejo, CA
Medical Records Clerk
In-Patient Hospital
• Organized the discharged in-patients chart in correct order & readied them for filing
• Pulled & collected the discharged inpatient charts/paperwork from floors
• Filled & purged charts, using numeric filing system
• Birth Certificates
8/89-5/90 Family Doctor Medical Group, Vallejo, CA
Medical Records Clerk
Outpatient Clinic
• Filed loose paperwork and charts using alphabetic filing system
• Pulled, collected from floors, filled loose paperwork & charts
• Purged old charts
EDUCATION: Vocational Nursing Program
10/26/2010 – 6/16/2012 Concorde Career College, National City, CA (Graduating June 14th 2012)
Clinical Rotation:
2/10 – 3/12 Villa Las Palmas, El Cajon, CA
Long Term Care/Acute/Rehabilitation Facility
- 12 Months of total patient care
- Wound Care
- Total tracheostomy care with suctioning
- Medication administration
3/12 –6/12 Sharp Rees Stealy After Hour Pediatrics, Sorento Mesa, CA
Outpatient After Hour Clinic
11/07 – 6/08 UEI (United Education Institute), Kearny Mesa, CA
Medical Assistant Program
Diploma
2010 - 2013 CPR/AED, First Aide Certified for the Healthcare Provider
Class of 1989 Vallejo High School, Vallejo, CA
Diploma
REFERENCES
Vicitoria Piderit RN, BSN – Nursing Supervisor
Sharp Rees Stealy, Scripps Ranch
10670 Wexford Street, San Diego, CA 92131
*******.*******@*****.***
Professional Relationship:
Elizabeth O’Brien N.P.
Sharp Rees Stealy, Scripps Ranch – OB/GYN
10670 Wexford Street, San Diego, CA 92131
*********.******@*****.***
Professional Relationship:
I work directly with Nurse Practioner Elizabeth O’Brien at Sharp Rees Stealy in Scripps Ranch
Angie Rikimoto
Sharp Rees Stealy, Scripps Ranch – OB/GYN
10670 Wexford Street, San Diego, CA 92131
Professional Relationship:
I work with Mrs. Rikimoto at Sharp Rees Stealy in Scripps Ranch
Stephanie Basto
Sharp Rees Stealy, Scripps Ranch – OB/GYN
10670 Wexford Street, San Diego, CA 92131
Professional Relationship:
I work with Miss Basto at Sharp Rees Stealy in Scripps Ranch
Evelyn Silk R.N.P.
Cel# 760-***-****
Hm # 760-***-****
Professional Relationship:
I worked directly with Nurse Practioner Evy Silk
at Pacific Coast Women’s Health in Encinitas
Contact this candidate