Regurlatory Compliance Risk Manager
Resume:
DAGMAR OFFNER
Ambler, PA *****
Phone: 215-***-**** Email: *******@***.***
SUMMARY
Experienced compliance Risk Manager with extensive, diverse experience in risk compliance, quality control, production and origination in mortgage/banking, investment and financial services companies. Significant experience in risk/compliance expansion strategies, corporate mergers, process improvements, management reporting and state/federal audits. Multilingual in German, Polish and French.
CORE COMPETENCIES
· Regulatory Compliance· Risk Management· Client Relationship Management · Fair Lending Audit and Testing· Client Production Assessment· Loan Origination
PROFESSIONAL EXPERIENCE
Residential Financial Corporation, Fort Washington, PA 2000 – 2007
(Formerly GMAC Mortgage Corporation and Homecomings Financial)
Client Relations Regulatory Risk Manager (2007)
Handled all compliance functions in relation to State and Federal Regulatory Divisions.
· Acted as legal representation on behalf of CEO, for review and response to litigation complaints requested by State Attorney General or Federal Regulatory Divisions.
· Presented a full audit report, review and response including proposed resolution of current and potential problems relating to regulatory, financial, investor sales and servicing deficiencies on cases addressed by State and Federal Divisions.
· Provided business unit managers in developing a comprehensive control of testing tools, necessary level of quality control to assure that controllable items are identified prior to origination.
· Presented exceptional service, and was assigned to most complicated cases in a group.
· Decreased litigation costs by 15% in 2007, through accurate review and auditing of cases.
· Consistently met or exceeded performance goals.
Corporate Compliance Auditor (2005 – 2007)
Directed activities for residential mortgage post production (including technology and process considerations) fair lending, audit and testing programs specific to product identification and corporate control initiatives.
· Reduced State audit deficiencies by over 40% through leading and implementing a project to re-engineer residential loan testing functions, including implementation of State Compliance database.
· Successfully completed a merge compliance project between GMAC Mortgage and Homecomings Financial to ensure that a comprehensive, strategic, tactical planning of compliance testing and corporate control initiatives were implemented.
· Functioned as liaison between the offices and departments for any updates or changes in federal/state banking and internal regulations including licensing Reg. Z, Reg. X, FCRA Reg. C, Reg.B and Fair Lending Requirements.
· Conceived a structured monthly review of retail and wholesale production by facilitating quicker managerial review and responses.
· Implemented ‘No Error’ effort resulting in reduction of loan deficiencies in 2005 and 2006.
DAGMAR OFFNER PAGE: TWO
PROFESSIONAL EXPERIENCE (Continued)
Compliance Credit Analyst (2003 – 2005)
Controlled validation assessments, which included performing risk assessment and analysis for business strategies and provided accurate, actionable management reporting results.
· Performed UAT-User Acceptance Testing in support of technology changes and new product implementation, credit and asset audit by using Sarbanes-Oxley (SOX) applications.
· Tenaciously expedited research process, which included fraud assessment content in documents, spreadsheets, workflow and auditing activities that were crucial to meeting global standards and regulations.
· Conducted compliance assurance and testing of Federal and State compliance including Office of Thrift Supervision (OTS), due diligence and Real Estate Settlement Procedures Act (RESPA)
· Streamlined Federal and State internal Bank policy procedures as well as promoted company's reputation within the Bank/Wholesale clients.
Quality Assurance Post Funding Auditor (2001 – 2003)
Completed a two-year management project with responsibilities of strategizing and compiling information within the GMAC Wholesale business units.
· Partnered with Wholesale Vice President to create a comprehensive, strategic planning to insure controllable problems were identified and resolved prior to final sale.
· Identified and evaluated credit and risk origination deficiencies within the warehouse business channels.
· Teamed with Post Funding Adjustments department in the implementation of collections audit system, by creating collections database, resulting in reduction of losses by 35% in 2002 and 2003.
· Recognized for work excellence with the highest company award two years in 2002 and 2003.
Default Account and Financial Analyst (2000 – 2001)
Managed accounting and financial reporting analysis.
· Performed foreclosure/bankruptcy accounting and reporting, enabling accurate assessment of all critical activities including cost control and tactical planning.
· Responsible for month-end closing reports, including review of accruals, reserves and preparation of required reports including monthly and quarterly management reports.
· Handled review and audit of reconciliation’s in between GMAC Residential Default, GM Auto, GMAC Bank, GMAC Wholesale and GMAC Mortgage, in accordance with company’s policy.
EDUCATION
B.A., Bilingual Studies, COLLEGE OF BYTOM/TEMPLE UNIVERSITY, Bytom, PL
B.A., Elementary Education, TEMPLE UNIVERSITY, Philadelphia, PA
Certified School of Mortgage Banking, MONTGOMERY COUNTY COMMUNITY COLLEGE, Blue Bell, PA
Federal Court Interpreter Certification, OFFICE OF PENNSYLVANIA COURTS, Philadelphia, PA
PROFESSIONAL ASSOCIATIONS
Mortgage Bankers Association of America
National Loan Association
Susan Korman Foundation
Children’s Hospital of PA
COMPUTER SKILLS
Word, Access, Excel, Pilot, Point, Cogent, Walt, Mortgage Serve, LMA, DTS, Brooks Compliance, Compliance Ease, Olympus, Sox, UAT.
AWARDS
Nominated for Pinnacle Award in 2002, 2003, 2006 and a Winner of Pinnacle Award in 2002 & 2003.
Winner of Best in Class Award in 2002 & 2006.
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